Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Julia Sulyma

Summary

Enthusiastic and dedicated entry-level Waiter's Assistant with a passion for providing excellent customer service. Eager to join a dynamic team and contribute to a positive dining experience. Strong communication skills, ability to work well under pressure, and a commitment to maintaining a clean and organized work environment

Overview

8
years of professional experience

Work History

ecoline windows
Vancouver

Lead Collector
06.2024 - 07.2025

Job overview

Collected leads for supermarket construction projects.

Promoted window installation services to homes and businesses.

Spoke with clients, explained services, and booked appointments.

Kept track of contacts and followed up to close deals.

Clean Water Co
Kyiv, Ukraine

Customer Support
06.2021 - 02.2022

Job overview

  • Provided customer support for technical issues and inquiries, troubleshooting software and hardware problems.
  • Met or exceeded customer service metrics by providing excellent customer support.
  • Ensured compliance with applicable laws, regulations, policies. pertaining to customer support services.

Restaurant Carousel
Kyiv

Waiter's Assistant
01.2018 - 10.2018

Job overview

  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Stocked service stations with ice, napkins and straws.
  • Filled and served various beverages for customers.
  • Maintained clean and orderly appearance throughout kitchen and dining area.

Education

Kyiv National Linguistic University
Kyiv

Bachelor of Philology from Philology
05-2018

Skills

  • Customer service
  • Beverage service
  • Complaint resolution
  • Team collaboration
  • Reliability and punctuality
  • Table setting
  • Hospitality and accommodation
  • Memory retention
  • Professional appearance
  • Calm demeanor
  • Basic math
  • Cleanliness
  • Menu memorization
  • Strong multitasking
  • Verbal and written communication

Languages

English
Full Professional
French
Limited
Ukrainian
Native/ Bilingual
Russian
Full Professional
Romanian
Elementary

Timeline

Lead Collector

ecoline windows
06.2024 - 07.2025

Customer Support

Clean Water Co
06.2021 - 02.2022

Waiter's Assistant

Restaurant Carousel
01.2018 - 10.2018

Kyiv National Linguistic University

Bachelor of Philology from Philology
Julia Sulyma