Julia Sulyma
Vancouver,BC
Summary
Enthusiastic and dedicated entry-level Waiter's Assistant with a passion for providing excellent customer service. Eager to join a dynamic team and contribute to a positive dining experience. Strong communication skills, ability to work well under pressure, and a commitment to maintaining a clean and organized work environment
Overview
4
4
years of professional experience
Work History
Customer Support
Clean Water Co
Kyiv, Ukraine
06.2021 - 02.2022
- Provided customer support for technical issues and inquiries, troubleshooting software and hardware problems.
- Met or exceeded customer service metrics by providing excellent customer support.
- Ensured compliance with applicable laws, regulations, policies. pertaining to customer support services.
Waiter's Assistant
Restaurant Carousel
Kyiv
01.2018 - 10.2018
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Stocked service stations with ice, napkins and straws.
- Filled and served various beverages for customers.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Education
Bachelor of Philology - Philology
Kyiv National Linguistic University
Kyiv05-2018
Skills
- Customer service
- Beverage service
- Complaint resolution
- Team collaboration
- Reliability and punctuality
- Table setting
- Hospitality and accommodation
- Memory retention
- Professional appearance
- Calm demeanor
- Basic math
- Cleanliness
- Menu memorization
- Strong multitasking
- Verbal and written communication
Languages
English
Full Professional
French
Limited
Ukrainian
Native/ Bilingual
Russian
Full Professional
Romanian
Elementary
Timeline
Customer Support
Clean Water Co
06.2021 - 02.2022
Waiter's Assistant
Restaurant Carousel
01.2018 - 10.2018
Bachelor of Philology - Philology
Kyiv National Linguistic University
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