Julia Stack
Nanaimo,BC
Summary
Hardworking and reliable employee with extensive customer service experience and cash handling skills. Highly organized, proactive, and punctual. Works well within team settings and enjoys helping others.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cashier
Casino Nanaimo
Nanaimo, Canada
06.2023 - Current
- Processing transactions quickly and accurately.
- Recording transactions and patron's information when appropriate.
- Assisting patrons with inquiries and ensuring they have a positive experience.
- Following company policies and regulations at all times.
- Training new cashiers on systems and customer service standards.
- Maintaining accurate cash drawer balance throughout shifts.
Bartender
Cliffside Brewing
10.2022 - 03.2023
- Maintained cleanliness and organization of the bar area during service hours.
- Engaged with patrons to create a welcoming and enjoyable atmosphere.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Server/Supervisor
Huong Lan Restaurant
05.2014 - 06.2022
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Maintained thorough knowledge of menu to describe dining options.
- Coordinated with staff members to ensure smooth operations during peak hours.
- Trained new servers on customer service standards and menu knowledge.
- Resolved customer complaints promptly to maintain a positive dining experience.
Server/Bartender
James Street Games Room
01.2010 - 01.2015
- Greeted customers, answered questions, and recommended specials to increase profits.
- Ensured compliance with health and safety regulations during service operations.
- Performed opening and closing duties such as restocking supplies and locking up at night.
- Took orders from customers accurately and in a timely manner.
Skills
- Communication
- Customer Service
- Strong work ethic
- Cash handling
- Problem solving
Certification
- FoodSafe Level 1, 11/01/22, 11/01/27
- Serving it Right, 11/01/25, 11/01/30
Timeline
Cashier
Casino Nanaimo
06.2023 - Current
Bartender
Cliffside Brewing
10.2022 - 03.2023
Server/Supervisor
Huong Lan Restaurant
05.2014 - 06.2022
Server/Bartender
James Street Games Room
01.2010 - 01.2015