JULIA SHEVCHUK
Woodland Hills
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Also, an outgoing professional with experience handling multiple tasks at once, while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. A positive, upbeat professional, successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Revive Pilates Studio
Woodland Hills
01.2025 - Current
- Assisted clients with membership inquiries and class registrations efficiently.
- Maintained studio cleanliness by ensuring all areas remained tidy and welcoming.
- Answered phone calls promptly, addressing client questions and concerns effectively.
- Coordinated with instructors to ensure smooth class transitions and client flow.
- Processed payments accurately and managed cash register operations diligently.
- Developed strong relationships with clients to foster a welcoming studio environment.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
<ul> <li>Supervised daily food preparation and service operations in a high-volume kitchen.</li> <li>Trained and mentored staff on food safety and sanitation practices.</li> <li>Created detailed organizing tasks sheets to streamline daily operations and enhance team productivity.</li> <li>Assisted in managing the company's TikTok account, developing engaging content to boost brand visibility and overall experience.</li> <li>Resolved customer complaints promptly and professionally in accordance with company policy.</li> <li>Prepared and served food items in compliance with health and safety standards.</li> <li>Operated cash register to process cash, check, and credit card transactions.</li> <li>Operated kitchen equipment, including ovens, grills, and fryers safely.</li> <li>Stocked supplies and ingredients to support daily food preparation activities.</li> <li>Managed high volume of inbound phone calls, providing exceptional customer services and addressing inquires in a timely and professional manner.</li> </ul>
New York Chicken & Gyro
Canoga Park
09.2021 - 01.2025
- Supervised daily food preparation and service operations in a high-volume kitchen.
- Trained and mentored staff on food safety and sanitation practices.
- Created detailed organizing tasks sheets to streamline daily operations and enhance team productivity.
- Assisted in managing the company's TiktTok account, developing engaging content to boost brand visibility and overall experience.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Prepared and served food items in compliance with health and safety standards.
- Operated cash register to process cash, check, and credit card transactions.
- Operated kitchen equipment, including ovens, grills, and fryers safely.
- Stocked supplies and ingredients to support daily food preparation activities.
- Managed high volume of inbound phone calls, providing exceptional customer services and addressing inquires in a timely and professional manner.
<ul> <li>Contributed to the success of an internationally recognized extreme sports competition with over 50,000 in-person attendees and millions of viewers via broadcast and streaming.</li> <li>Collaborated with the festival activations team to enhance fan interactions and elevate the overall event experience.</li> <li>Maintained a positive demeanor and demonstrated resilience while performing duties in a physically demanding outdoor environment during hot summer conditions.</li> <li>Trained a new crew member in best practices, resulting in improved customer experience.</li> <li>Resolved customer complaints and disputes quickly and effectively, resulting in a reduction in customer escalations.</li> </ul>
ESPN X Games
Ventura
06.2023 - 06.2024
- Contributed to the success of an internationally recognized extreme sports competition with over 50,000 in-person attendees and millions of viewers via broadcast and streaming.
- Collaborated with the festival activations team to enhance fan interactions and elevate the overall event experience.
- Maintained a positive demeanor and demonstrated resilience while performing duties in a physically demanding outdoor environment during hot summer conditions.
- Trained a new crew member in best practices, resulting in improved customer experience.
- Resolved customer complaints and disputes quickly and effectively, resulting in a reduction in customer escalations.
<ul><li>Used point-of-sale systems to accurately and efficiently process customer transactions.</li><li>Maintained a clean, organized, and inviting store environment, resulting in an increase in customer engagement.</li><li>Worked in a dynamic environment interacting with children and teenagers fostering a positive and energetic atmosphere.</li><li>Managed inventory tasks including stocking shelves, organizing heavy items for storage, and ensuring product availability.</li><li>Handled financial transactions involving money distribution, processing purchases, and providing store credit or cash refunds.</li><li>Bought and sold various items such as Funko Pop Figures, Anime TV Figures, comic books, and card games. Acquired skills in entering products into inventory and utilizing the company's inventory management system.</li></ul>
King Fandom
Canoga Park
01.2022 - 09.2022
- Used point-of-sale systems to accurately and efficiently process customer transactions.
- Maintained a clean, organized, and inviting store environment, resulting in an increase in customer engagement.
- Worked in a dynamic environment interacting with children and teenagers fostering a positive and energetic atmosphere.
- Managed inventory tasks including stocking shelves, organizing heavy items for storage, and ensuring product availability.
- Handled financial transactions involving money distribution, processing purchases, and providing store credit or cash refunds.
- Bought and sold various items such as Funko Pop Figures, Anime TV Figures, comic books, and card games. Acquired skills in entering products into inventory and utilizing the company's inventory management system.
Education
Associate of Science - Business Administration
true
Moorpark, CA06-2026
High School Diploma -
West Hills, CA
West Hills, CA06.2023
Skills
- Conflict Resolution
- Hospitality Services
- Cleaning and Sanitizing
- Safe food Handling
- Communication Skills
- Conflict Resolution
- Hospitality Services
- Cleaning and Sanitizing
- Safe food Handling
- Communication Skills
References
- Joe, Joaquin, +1(323) 712 - 9204, New York Chicken & Gyro
- Moe, Meherdil, 718 (640) - 7888, New York Chicken & Gyro
- Amy, Dorey, doreyamarie@gmail.com, ESPN X Games
Hobbies and Interests
Music, Film & TV, Outdoors, Travel
Certification
- Food Handlers Certification
- Currently Enrolled: Pilates Instructing Certification
Languages
Russian
Native/ Bilingual
Accomplishments
- Top Performer of 2023
- Employee of the Month for October, November, December of 2023
- Most Improved of 2023
- Team Player of 2024
Timeline
Front Desk Receptionist
Revive Pilates Studio
01.2025 - Current
<ul> <li>Contributed to the success of an internationally recognized extreme sports competition with over 50,000 in-person attendees and millions of viewers via broadcast and streaming.</li> <li>Collaborated with the festival activations team to enhance fan interactions and elevate the overall event experience.</li> <li>Maintained a positive demeanor and demonstrated resilience while performing duties in a physically demanding outdoor environment during hot summer conditions.</li> <li>Trained a new crew member in best practices, resulting in improved customer experience.</li> <li>Resolved customer complaints and disputes quickly and effectively, resulting in a reduction in customer escalations.</li> </ul>
ESPN X Games
06.2023 - 06.2024
<ul><li>Used point-of-sale systems to accurately and efficiently process customer transactions.</li><li>Maintained a clean, organized, and inviting store environment, resulting in an increase in customer engagement.</li><li>Worked in a dynamic environment interacting with children and teenagers fostering a positive and energetic atmosphere.</li><li>Managed inventory tasks including stocking shelves, organizing heavy items for storage, and ensuring product availability.</li><li>Handled financial transactions involving money distribution, processing purchases, and providing store credit or cash refunds.</li><li>Bought and sold various items such as Funko Pop Figures, Anime TV Figures, comic books, and card games. Acquired skills in entering products into inventory and utilizing the company's inventory management system.</li></ul>
King Fandom
01.2022 - 09.2022
<ul> <li>Supervised daily food preparation and service operations in a high-volume kitchen.</li> <li>Trained and mentored staff on food safety and sanitation practices.</li> <li>Created detailed organizing tasks sheets to streamline daily operations and enhance team productivity.</li> <li>Assisted in managing the company's TikTok account, developing engaging content to boost brand visibility and overall experience.</li> <li>Resolved customer complaints promptly and professionally in accordance with company policy.</li> <li>Prepared and served food items in compliance with health and safety standards.</li> <li>Operated cash register to process cash, check, and credit card transactions.</li> <li>Operated kitchen equipment, including ovens, grills, and fryers safely.</li> <li>Stocked supplies and ingredients to support daily food preparation activities.</li> <li>Managed high volume of inbound phone calls, providing exceptional customer services and addressing inquires in a timely and professional manner.</li> </ul>
New York Chicken & Gyro
09.2021 - 01.2025
Associate of Science - Business Administration
true
High School Diploma -
West Hills, CA
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