Summary
Overview
Work History
Education
Skills
Timeline
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Julia Scatozza

Caledon East,ON

Summary

Performance-oriented and skilled Clerical professional methodical about managing administrative, promotional and customer service functions to support team and improve group productivity. Prioritize and multitask to handle every need with well-qualified assistance. Diligently pursue every chance to capture new business by generating new leads via social media, marketing and providing overall support to staff.

Overview

9
9
years of professional experience

Work History

Team Leader

The We Store
Windsor, ON
02.2021 - 09.2022
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Demonstrated product and answered questions for prospective customers.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Increased customer engagement through social media.
  • Generated interest for new and upcoming product and service releases by managing social media accounts.


Assistant Manager

Adamson Spa and Salon
Georgetown
01.2014 - 06.2019
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Confirmed appointments, communicated with clients and updated client records.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Maintained company's social media presence by posting messages, answering posts and monitoring responses.
  • Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.

Security Guard

Paladin Security
Mississauga, ON
04.2016 - 11.2017
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.

Education

Diploma - Police Foundations

St. Lawrence College
Brockville, ON
04.2017

High School Diploma -

Heart Lake Secondary School
Brampton, ON
06.2014

Skills

  • Teamwork and Collaboration
  • Strong Communication and Interpersonal Skills
  • Building Customer Relationships and Loyalty
  • Computer Proficiency

Timeline

Team Leader

The We Store
02.2021 - 09.2022

Security Guard

Paladin Security
04.2016 - 11.2017

Assistant Manager

Adamson Spa and Salon
01.2014 - 06.2019

Diploma - Police Foundations

St. Lawrence College

High School Diploma -

Heart Lake Secondary School

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Julia Scatozza