Julia Sargent

• Coordinated weekly communication with 700+ clients regarding PACT Grow-to-Learn food box distribution via phone and email
• Processed referrals and maintained records for food and Life & Job Skills programs
• Acted as primary contact for day-to-day program inquiries and issue resolution
• Escalated complex concerns to supervisors and ensured timely support
• Collaborated with staff to maintain safe, organized program environments
• Supervised and scheduled placement students, interns, and long-term volunteers
• Prepared program materials and ensured readiness for each session
• Monitored youth behavior and arranged appropriate staff or third-party support
• Delivered informal virtual counselling and connected clients to external resources
• Created and shared staff professional development resources
• Designed food insecurity assessments to guide equitable aid distribution
• Maintained confidentiality and reported safety concerns in line with legal protocols
• Reported suspected abuse or neglect to the Children's Aid Society

• Verified and processed coach invoices; collected signed forms from clients, parents, and referral agents
• Scheduled and documented client and case management meetings
• Supported onboarding/orientation for new coaches
• Managed shared Life Plan Coaching folders and digital document library

Client Monitoring & Documentation

• Reviewed and tracked weekly coach notes in Volgistics to monitor attendance, progress, and client needs
• Maintained accurate client records and documentation
• Prepared quarterly and final client progress reports under program manager direction
• Supported client outcomes through collaboration with coaches and families

Resource Coordination & Referrals

• Researched and coordinated school and community-based resources based on client needs
• Managed third-party referrals, collaborating with stakeholders and documenting actions in Volgistics

Program Reporting & Evaluation

• Compiled monthly client status reports for leadership
• Tracked assessments, feedback, and completion data
• Contributed data and content for annual impact and funder reports

Program & Media Support

• Assisted in preparing content for Leadership Lunch Clubs
• Supported planning and posting of social media content in collaboration with program manager

• Co-facilitated youth programs focused on early intervention and skill-building
• Referred at-risk youth to community and legal support services
• Provided one-on-one support and informal counseling
• Supported grant writing and program planning
• Participated in team debriefs and professional development

• Co-led Ontario Early Years Playgroup; supported parent engagement
• Delivered family referrals and managed resource materials