Julia Santos
Scarborough,Canada
Summary
Dynamic Medical Office Administrator with a proven track record at Dr. D Samra’s Gynecology Clinic, recognized for expertise in regulatory compliance and relationship building. Proficient in EMR systems and scheduling, successfully streamlined operations, resulting in a 20% reduction in patient wait times while enhancing overall patient experience.
Overview
24
24
years of professional experience
Work History
MEDICAL OFFICE ADMINISTRATOR
DR D SAMRA’S GYNECOLOGY CLINIC
10.2022 - Current
- Serve as the primary contact for patient inquiries, delivering professional and compassionate communication
- Coordinate referrals, appointments, and diagnostic imaging, ensuring reduced wait times and seamless patient experiences
- Manage payroll processes, order supplies, and maintain accurate inventory records for the clinic
- Support compliance initiatives by maintaining confidential medical records in alignment with privacy standards
- Organize and document departmental meetings, including preparing agendas and tracking follow-ups
- Streamline scheduling processes to enhance operational efficiency
HOSPITAL UNIT CLERK
SCARBOROUGH HEALTH NETWORK
02.2017 - 05.2019
- Coordinated schedules and appointments, ensuring timely patient flow across departments.
- Managed patient records, ensuring accurate documentation and compliance with hospital policies.
- Facilitated external and internal communication to address patient care needs, and resolve issues.
- Collaborated on quality initiatives, collecting and organizing data for safety and efficiency reporting.
- Monitored supply chains and equipment maintenance, optimizing departmental readiness.
Manager of Operations & Sales
safe-tech solutions llc
01.2001 - 01.2009
- Conducted cost benefit analysis in production, marketing, transportation and documenting financial records and audits for the company
- Packaged and created informational packages, MSDS, literature inserts, and product specifications for existing and potential clients, as well as contracting personnel.
- Answered phone calls, emails, and customer inquiries to subcontractors and government personnel to provide answers, give directions, and address concerns.
- Assisted in compliance audits, and provided support to address customers’ needs, and spill clean-up kit product literature.
- Completed Request for Quotation (RFP) forms, and submissions of supporting documents, to facilitate government bid requests.
- Maintained the company’s purchase orders, freight records, and bill of lading for the company’s commercial products.
Education
Certificate in Medical Terminology and Transcription -
Des Moines University
Online01.2015
BATCHELOR OF PUBLIC HEALTH AND SAFETY - Public Health and Occupational Health and Safety
RYERSON UNIVERSITY
Toronto, ON01.2012
CERTIFICATE IN OCCUPATIONAL HEALTH AND SAFETY - Injury/disease prevention in workplace settings
RYERSON UNIVERSITY
Toronto, ON01.2003
Skills
- Microsoft Office Suite
- EMR systems
- Inventory management
- Regulatory compliance
- Data entry
- Conflict resolution
- Project management
- Organizational skills
- Scheduling
- Payroll management
- Data tracking
- Drafting correspondence
- Preparing meeting minutes
- Fostering collaborative relationships
- Customer service excellence
References
Available upon request.
Key Competencies
Excellent verbal and written skills; adept at liaising with diverse stakeholders., Proactive in identifying and resolving issues with sound decision-making., Adaptable to varied schedules and responsibilities, including vacation coverage., Committed to patient and staff safety, adhering to occupational health standards.
Timeline
MEDICAL OFFICE ADMINISTRATOR
DR D SAMRA’S GYNECOLOGY CLINIC
10.2022 - Current
HOSPITAL UNIT CLERK
SCARBOROUGH HEALTH NETWORK
02.2017 - 05.2019
Manager of Operations & Sales
safe-tech solutions llc
01.2001 - 01.2009
Certificate in Medical Terminology and Transcription -
Des Moines University
BATCHELOR OF PUBLIC HEALTH AND SAFETY - Public Health and Occupational Health and Safety
RYERSON UNIVERSITY
CERTIFICATE IN OCCUPATIONAL HEALTH AND SAFETY - Injury/disease prevention in workplace settings
RYERSON UNIVERSITY
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