Julia Saavedra

• Resolved issues with websites and corrected scripting and usability problems.
• Installed, configured, and maintained the WordPress platform.
• Utilized SEO plugins and configured meta tags to improve search engine performance.
• Managed roles and permissions for users in WordPress.

• Collaborated on ETL (Extract, Transform, Load) tasks, ensuring data integrity and verifying pipeline stability.
• Addressed data ingestion and transformation requirements within Azure Data Factory.
• Oversaw the company's database utilizing SQL.
• Addressed user-reported issues on Power BI dashboards.
• Managed software change control using DevOps methodologies.

• Provided recommendations and conducted upgrades, aiding businesses in aligning technology planning with the growth projections of their 230 offices nationwide.
• Developed 10 service level agreements for IT operational functions and help desk operations.
• Evaluated business requirements, utilizing information to forecast and reduce costs related to hardware, software, and consulting by 11%.

• Analyzed architecture design, scoping, implementation, testing, and deployment needs to define project requirements.
• Enhanced IT productivity, efficiency, agility, and responsiveness by leading a 10-person team in designing a high-availability payments solution for 1 million users.
• Led and supported technical upgrade projects, coordinating with consultants and developers for integrations.
• Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.

• Conducted software testing to identify bugs and resolve technical issues before the launch of 5 applications.
• Assessed project requirements and technical specifications for information systems.
• Collaborated with engineering team members to assess system loads, devise improvement strategies, and enhance performance by 30%.
• Discussed project progress with customers, collected feedback on different stages and directly addressed
  concerns.

• Contributed ideas and suggestions during team meetings and provided updates on deadlines, designs, and enhancements.
• Inspected equipment, evaluated functionality, and optimized controls.
• Collected and defined technical requirements to create clear specifications for project plans.

• Orchestrated the integration and communication of software upgrades.
• Implemented, developed, and tested the installation and update of file servers, application servers, and database servers with over 38 million records.
• Oversaw the company's database management using SQL.

• Provided network support services for devices such as hubs, bridges, routers and
other hardware.
• Provided detailed network diagrams, process flow charts and procedural guidelines.
• Monitored network capacity and performance to diagnose and resolve complex
network problems for 50 servers and 2300 end-users.