Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Rossi

Pickering,Canada

Summary

Dynamic professional with extensive experience in team leadership and project management. Proven track record in coaching staff, enhancing performance, and driving innovation while ensuring compliance with legislative standards. Seeking opportunities to leverage skills and experience for organizational benefit.

Overview

17
17
years of professional experience

Work History

Supervisor Direct Program

Employment & Social Services
05.2010 - 02.2025
  • Coached and developed assigned staff to achieve high performance and effective teamwork.
    Motivated team members to pursue continuous learning and drive innovation.
    Facilitated case management and service planning to enhance client outcomes.
    Oversaw delivery of responsive client services while maintaining high quality standards.
  • Critical thinker and facilitator, illustrating change management process for staff and employing tools to formulate strategy enhancing adoption of changes necessitated by program initiatives and shifting Divisional, City, and Provincial responsibilities.
  • Exhibited proficiency in recognizing and conveying divisional priorities, fostering an encouraging workplace environment by sharing division's vision and strategic objectives with staff, clarifying how individual roles align with divisional success.
  • Demonstrated capability in ensuring adherence to customer service standards while delivering quality client services, as well as compliance with Ontario Works Act and applicable divisional, provincial, and municipal legislation, policies, and procedures.
  • Conducted thorough operational reviews and quality assurance/control to uphold compliance with divisional and legislative standards alongside fiscal responsibility
  • Cultivated effective working partnerships through regular meetings with staff and community agencies to assess diverse community needs and enhance service delivery
  • Proficient at evaluating existing programs, services, and business processes to identify trends and make recommendations for enhancing program and operational effectiveness
  • Prepared comprehensive reports for senior management on policy recommendations and training plans.
    Implemented detailed plans addressing operational reviews and statistical analyses.
    Recommended policies and procedures to meet program-specific requirements.

Appeals Liaison

Employment and Social Services
11.2007 - 04.2010
  • Evaluated Internal Review requests for alignment with legislation, regulations, and policy.
  • Determined mitigating circumstances to assist in appeal resolutions.
  • Recommended case resolutions while outlining decision-making circumstances.
  • Liaised with Caseworkers, Client Services, Legal Clinics, and other government organizations.
  • Maintained statistical data on Internal Reviews for monthly Quality Control submissions.
  • Prepared files for Appeals Review Unit for submission to Social Benefits Tribunal.
  • Conducted client interviews across various settings to assess eligibility for assistance.
  • Developed service plans addressing clients' needs using Ontario Works Employment Support Programs.

Education

Montessori Teacher -

Canadian Montessori Teacher Education Institute
01.2003

Social Service Worker -

Centennial College
01.1989

Skills

  • Effective communication
  • Conflict resolution and negotiation
  • Customer experience management
  • Microsoft Office proficiency
  • Data analysis and presentation
  • Typing and organizational skills
  • Independent and collaborative work
  • Professionalism and confidentiality

Timeline

Supervisor Direct Program

Employment & Social Services
05.2010 - 02.2025

Appeals Liaison

Employment and Social Services
11.2007 - 04.2010

Montessori Teacher -

Canadian Montessori Teacher Education Institute

Social Service Worker -

Centennial College

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Julia Rossi