Julia Rodriguez
Camarillo
Summary
Versatile and results-oriented professional with a proven track record at Springtide Nail Spa and Star Management. Excelled in fostering client relationships and streamlining operations, enhancing customer retention and operational efficiency. Skilled in office management and customer service, demonstrating exceptional organizational abilities and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Cosmetologist
Springtide Nail Spa
05.2023 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Processed payments, entering sales in register for prompt customer service.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Office On-site Manager
Star Management
06.2015 - 11.2024
- Developed strong relationships with clients, resulting in repeat business and excellent referrals.
- Conducted regular site inspections to ensure compliance with regulatory requirements and company standards.
- Resolved conflicts among team members, fostering a positive work environment conducive to productivity.
- Managed senior-level personnel working in marketing and sales capacities.
- Assisted in budget planning and financial forecasting for projects, contributing to cost-effective decisionmaking.
- Collaborated with other departments within the organization to share knowledge and resources as needed for better overall efficiency.
- Managed daily onsite activities, ensuring quality workmanship and adherence to safety protocols.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Negotiated contracts with vendors and subcontractors, resulting in favorable terms that benefited both parties involved.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Nursing - General Education
Santa Barbara City College
Santa Barbara, CACosmetology License - Cosmetology
Santa Barbara City College
Santa Barbara, CA05.2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Scheduling
- Documentation and recordkeeping
- Office management
- Appointment scheduling
- Recordkeeping
- Records management
- Relationship building
- Multi-line phone proficiency
- Meeting planning
- Meeting arrangements
Timeline
Cosmetologist
Springtide Nail Spa
05.2023 - Current
Office On-site Manager
Star Management
06.2015 - 11.2024
Nursing - General Education
Santa Barbara City College
Cosmetology License - Cosmetology
Santa Barbara City College
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