Julia Rodriguez
Fort Erie,ON
Summary
Organized and detail-oriented professional with strong work ethic and dedication to achieving goals. knowledgeable in project management principles, business processes and customer service best practices; bringing proven leadership, organizational and problem solving skills.
Overview
22
22
years of professional experience
Work History
SAP Application Support Coordinator
Jungbunzlauer Canada Inc
Port Colborne, Ontario
12.2020 - Current
- Coached employees through day-to-day SAP usage and complex problems.
- Entered data, generated reports, and produced tracking and training SAP documents.
- Set priorities and problem-solved workflow issues to maintain rapport with all SAP users.
- Gathered and organized materials to support SAP operations.
- Evaluated SAP Knowledge and practices and identified improvement opportunities.
- Managed SAP project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic SAP training plans aligning with overall company objectives, fostering unified approach toward shared goals.
Logistics Manager
Jungbunzlauer Canada Inc.
Port Colborne, Ontario
09.2013 - 12.2020
- Monitored logistics performance and identified improvement opportunities. Maintaining KPI above 90%
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Increased team productivity by providing ongoing training and development opportunities to warehouse staff.
- Managed cross-functional teams, ensuring smooth coordination between warehouse operations, and shipping departments.
- Implemented safety protocols to minimize workplace accidents and maintain safe working environment.
- Improved customer satisfaction by maintaining accurate inventory levels and timely fulfillment of orders.
- Ensured compliance with industry regulations, maintaining proper documentation for audits and inspections.
- Fostered strong team culture by empowering employees, encouraging open communication, and recognizing top performers.
- Oversaw warehouse & order Processing staff of 9 and maintained efficiency in fast-paced environment.
- Negotiated transportation and logistics contracts to reduce shipping costs.
Head of Order Processing
Jungbunzlauer Canada Inc.
Port Colborne, Ontario
04.2002 - 09.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities of and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor's - Sales And Marketing
ISUM - Instituto Universitario De Mercadotecnia
Caracas, VenezuelaCertificate - Supply Chain Mgmt- Intl Transportation & Trade
CIFFA-Canadian Intl Freight Forwarders Association
Etobicoke, ON01.2015
Skills
- Contract Management
- Business Administration
- Project Management
- Staff Management
- Customer Service
- Data Entry
- Process Improvement
- Task Prioritization
- Policy Implementation
- Problem Solving
- Training and Development
- Handling Complaints
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
SAP Application Support Coordinator
Jungbunzlauer Canada Inc
12.2020 - Current
Logistics Manager
Jungbunzlauer Canada Inc.
09.2013 - 12.2020
Head of Order Processing
Jungbunzlauer Canada Inc.
04.2002 - 09.2013
Bachelor's - Sales And Marketing
ISUM - Instituto Universitario De Mercadotecnia
Certificate - Supply Chain Mgmt- Intl Transportation & Trade
CIFFA-Canadian Intl Freight Forwarders Association
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