Julia Raymond
Gilford,ON
Summary
Dynamic individual with hands-on experience in office administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Currently a stay at home Mother to 5 children looking to get back into the workforce.
Overview
21
21
years of professional experience
Work History
Beauty Technician
Owner
04.2017 - 04.2019
- Enhanced customer satisfaction by providing personalized beauty treatments and product recommendations.
- Efficiently managed administrative tasks such as appointment booking, payment processing, and record maintenance.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Maintained regular client list and successfully handled walk-in customers.
- Provided exceptional customer service, addressing concerns promptly and effectively resolving issues as they arose.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Executive Office Administrator
Royal Star Promotions
01.2002 - 04.2017
- Developed and maintained effective filing systems for easy retrieval of important documents, increasing operational efficiency.
- Enhanced executive productivity by managing schedules.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Auction Coordinator
JD Marshalls & Associates
02.2001 - 01.2002
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Facilitated prompt payment collection from winning bidders, contributing to improved cash flow management after each event.
- Provided potential buyers and sellers with comprehensive information on auction house, services and policies and procedures.
- Presented professional image consistent with company's brand values.
- Organized multiple auctions per month throughout Ontario. Including securing venues, staff, trucks and hotels.
Administrative Assistant
FICC (First Interactive Computer College)
08.2000 - 12.2001
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Administrative Assistant
Vins Plastics
03.1998 - 05.2000
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Certificate - Computer Programs For Office Administration
FICC (First Interactive Computer College)
Newmarket, ON08-2000
High School Diploma -
Bradford District High School
Bradford, ON06-1998
Skills
- MS Word
- Ability to follow directions
- Dedicated team player
- Brand awareness building
- Detail-orientated
- Advanced communication skills, oral and written
- Document preparation
- Scheduling appointments
- Billing and invoicing
- Telephone reception
- File management
- Confidentiality
- Inventory management
- Data entry
Accomplishments
I am most proud of being a Mother to 5 incredible children.
Timeline
Beauty Technician
Owner
04.2017 - 04.2019
Executive Office Administrator
Royal Star Promotions
01.2002 - 04.2017
Auction Coordinator
JD Marshalls & Associates
02.2001 - 01.2002
Administrative Assistant
FICC (First Interactive Computer College)
08.2000 - 12.2001
Administrative Assistant
Vins Plastics
03.1998 - 05.2000
Certificate - Computer Programs For Office Administration
FICC (First Interactive Computer College)
High School Diploma -
Bradford District High School
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