Julia Patino
Banning
Summary
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Breakthru Beverage
06.2023 - Current
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Communications Major
Cal State Fullerton
08.2018 - 08.2023
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Sales Representative
RNDC
10.2021 - 05.2023
- Kept detailed records of daily activities through online customer database.
- Consulted with businesses to supply accurate product and service information.
- Met multiple deadlines using strong task prioritization skills.
- Collaborated with cross-functional teams to identify and address customer needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Public Safety Dispatcher
Beaumont Police Department
06.2020 - 02.2021
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Increased community engagement.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Proved successful working within tight deadlines in a fast-paced environment.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Education
No Degree - Communications
Mt San Jacinto College
Bachelor of Arts - Communication Studies
Cal State University, Fullerton
08.2023
High School Diploma -
Beaumont High School
06.2018
Skills
- Critical Thinking
- Canva
- Capcut
- Adobe Creative Suite
- Adobe Acobate
- Microsoft Office
- Organizational Leadership
- Audience Research
- Social Media Posting
Certification
- Communication Studies, Cal State Fullerton - 08/2018 - 08/2023
Timeline
Sales Representative
Breakthru Beverage
06.2023 - Current
Sales Representative
RNDC
10.2021 - 05.2023
Public Safety Dispatcher
Beaumont Police Department
06.2020 - 02.2021
Communications Major
Cal State Fullerton
08.2018 - 08.2023
Bachelor of Arts - Communication Studies
Cal State University, Fullerton
High School Diploma -
Beaumont High School
No Degree - Communications
Mt San Jacinto College
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