JULIA MILLS
Lower Onslow,Nova Scotia
Summary
Dedicated individual with a passion for engaging with the public, possessing strong communication abilities honed through over three years of customer service experience. Proven track record of effectively resolving issues and managing time efficiently in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Package Handler
Post Media
07.2024 - 03.2025
- Conducted scanning and organization of parcels to maintain workflow efficiency.
- Verified packages to ensure accurate packaging and labeling.
- Ensured cleanliness in the workspace while maintaining efficiency.
- Collaborated with team and management to maintain quality standards.
- Collaborated with team members to meet daily shipment targets.
- Assisted new employees in understanding safety protocols and procedures.
- Organized warehouse spaces to optimize storage and retrieval processes.
Cafeteria Worker
CEP Bistro
12.2022 - 04.2023
- Organized and prepared daily student meal offerings.
- Assembled and wrapped meals.
- Maintained cleanliness and organization in high-pressure environments.
- Excelled in both independent and team settings.
- Monitored inventory levels, assisting in stock replenishment to prevent shortages during peak hours.
- Cleaned and sanitized surfaces, tools, and equipment.
- Adapted quickly to changing priorities in a fast-paced environment, supporting team efficiency and workflow continuity.
- Restocked condiments, beverages, and utensils per expected use levels.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
Customer Service Representative/Cook
Little Christo’s Pizzeria & Mediterranean Eatery
01.2016 - 12.2016
- Created various food items.
- Ensured cleanliness in a high-speed work setting.
- Achieved customer satisfaction through precise fulfillment.
- Organized and stocked supplies to ensure readiness for next day operations.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Handled customer inquiries and resolved complaints promptly to enhance dining experience.
- Maintained cleanliness and organization of dining area, contributing to positive ambiance for guests.
- Adapted quickly to changing menu items and special promotions, providing accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
Education
Adult Learning Program - ALP
NSCC
Truro, NS06.2025
Grade 11 - undefined
Dr. John Hugh Gillis High School
Antigonish, NS01.2017
Skills
- Able to communicate effectively, relate to others and offer assistance
- Independent and able to work as a strong collaborating team player
- Able to complete tasks efficiently with a strong attention to detail
- Well organized and skilled at setting priorities
- Skilled at helping customers in a professional and concerned manner
- Can be trusted to handle complaints diplomatically and efficiently
- Strong customer and public relation skills; friendly and courteous
- Handles stressful situations with competence
- Personable and highly motivated with a strong work ethic
- Interact effectively with co-workers, customers and management
- Honest and productive; likes to stay busy
- Attention to detail
- Eager and willing to take on any additional training that may be required
- Warehouse safety
- Team collaboration
- Willing to learn
- Critical thinking
Languages
English
Timeline
Package Handler
Post Media
07.2024 - 03.2025
Cafeteria Worker
CEP Bistro
12.2022 - 04.2023
Customer Service Representative/Cook
Little Christo’s Pizzeria & Mediterranean Eatery
01.2016 - 12.2016
Grade 11 - undefined
Dr. John Hugh Gillis High School
Adult Learning Program - ALP
NSCC
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