Julia Migliano
Brechin
Summary
At Longos, I enhanced the shopping experience by streamlining checkout processes, significantly reducing wait times. My leadership in training initiatives boosted cashier efficiency, directly contributing to improved customer satisfaction. Skilled in both customer service and POS systems, I excel in fast-paced environments, demonstrating exceptional problem-solving abilities and a commitment to excellence in team collaboration and customer relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Front End Manager
Longos
09.2018 - Current
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
Education
Bachelor Of Business Administration And Management - Business Administration
Guelph University
Guelph, ON09.2021
Skills
- Customer service
- POS systems proficiency
- Sales strategy implementation
- Staff training and development
- Cash handling expertise
- Staff supervision
- Employee scheduling
- Fraud prevention
- Loss prevention strategies
- Price verification
- Problem-solving skills
- Time management
- Goals and performance
- Administrative skills
- Team building
- Staff management
- Team supervision
Languages
English
Full Professional
Certification
Smart serve
Food safety
Health and safety
CPR
Timeline
Assistant Front End Manager
Longos
09.2018 - Current
Bachelor Of Business Administration And Management - Business Administration
Guelph University