Julia Mejia
Vancouver
Summary
Professional in hospitality management, equipped with broad experience in overseeing front desk functions and optimizing guest satisfaction. Recognized for fostering collaborative team environment and consistently meeting operational goals. Reliable and adaptable, known for problem-solving skills and effective communication.
Overview
2
2
years of professional experience
Work History
Desk Supervisor
The Old Spaghetti Factory
05.2024 - Current
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Established relationships with guests to grow and retain client base.
- Oversaw financial transactions at the front desk, ensuring accuracy in billing procedures and cash handling practices.
- Audited desk work for accuracy and consistency.
- Resolved escalated customer complaints in a timely manner, demonstrating professionalism and empathy towards guest concerns.
Server
Sushitto
06.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor Of Business Administration - Marketing
Acsenda School of Management
Vancouver Skills
- Decision-making capacity
- Customer service
- Problem-solving
- Time management
- Telephone and email etiquette
- Hospitality services
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Desk Supervisor
The Old Spaghetti Factory
05.2024 - Current
Server
Sushitto
06.2023 - 02.2024
Bachelor Of Business Administration - Marketing
Acsenda School of Management
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