Julia McKee
Oakville,ON
Summary
I am a first year commerce student who is versatile and dedicated with a background in customer service. With a strong commitment to customer satisfaction, I excel in resolving inquiries and ensuring a positive experience for individuals. My experience has honed my attention to detail and the ability to handle high-pressure situations while maintaining a friendly demeanor, consistently leaving customers of all ages satisfied. I am eager to leverage my diverse skill set to contribute positively to any team or organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Play Leader
Town Of Oakville
07.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Implemented daily routines and activities to stimulate and engage children.
Customer Service Representative
Canadian Tire
03.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cashier
Canadian Tire
08.2020 - 03.2021
- Built relationships with customers to encourage repeat business.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor of Commerce - Undeclared
Dalhousie University
Halifax, NS04.2027
Skills
- Oakville Hornets Hockey: 2010 – 2023 (played rep for 7 seasons)
- Oakville Soccer Club: played house league soccer for 8 seasons
- Abbey Park High School: member of Field Hockey team
- Abbey Park High School: member of Varsity Hockey team
Certification
- Standard First Aid& CPR C
- Basics of Self Defense
- Principals of Healthy Child Development
Timeline
Program Play Leader
Town Of Oakville
07.2023 - 08.2023
Customer Service Representative
Canadian Tire
03.2021 - 09.2022
Cashier
Canadian Tire
08.2020 - 03.2021
Bachelor of Commerce - Undeclared
Dalhousie University
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