Julia Lucas
Ottawa
Summary
With over 5 years of customer service experience, I am adept at enhancing customer experiences, leveraging exceptional service skills at my previous employment at Juicy Fruit Farm Market. Known for reliability, strong work ethic, and a positive attitude, I consistently enhance team collaboration and operational efficiency without compromising service quality. My tenure at Pinery Provincial Park and Ipperwash Beach Club honed my problem-solving and team collaboration, significantly contributing to guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier and Stock
Juicy Fruit Farm Market
04.2022 - 08.2024
Gate Attendant
Pinery Provincial Park
06.2020 - 10.2021
- Disbursed and recorded appropriate gate passes, ensuring consistent adherence to established protocols and monitoring incoming guests for potential security risks or violations.
- Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere and providing friendly and efficient service at the entrance gate.
Restaurant Hostess
Ipperwash Beach Club
05.2019 - 03.2020
- Greeted customers promptly upon arrival and provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Assisted in maintaining a clean and inviting restaurant environment by clearing, organizing tables and setting up for the next guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
Bachelor of Arts - World Languages And Cultures, Minor in FLS
University of Ottawa
Ottawa, ON04-2026
Skills
- Exceptional Customer Service
- Strong work ethic and integrity
- Team collaboration
- Reliability and punctuality
- Professionalism and courtesy
- Effective Task Management
- Effective Complaint Resolution
- Problem-solving
- Customer Transaction Processing
Languages
French
Professional Working
Certification
- Smart Serve Certification
- Ontario G2 Driver's License
Interests
- First Nations beadwork
- Music (playing the violin, flute, piano)
- Physical activity (running, gym workouts, biking, hiking, etc)
- Interest in nutrition, science, and classical literature
Timeline
Cashier and Stock
Juicy Fruit Farm Market
04.2022 - 08.2024
Gate Attendant
Pinery Provincial Park
06.2020 - 10.2021
Restaurant Hostess
Ipperwash Beach Club
05.2019 - 03.2020
- Smart Serve Certification
- Ontario G2 Driver's License
Bachelor of Arts - World Languages And Cultures, Minor in FLS
University of Ottawa
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