Julia Leblanc
Toronto,ON
Overview
4
4
years of professional experience
Work History
Bartender
Craft Beer Market
Toronto, Ontario
03.2024 - Current
- Demonstrated extensive knowledge of craft beers, inducing flavor profiles, seasonal variations, and more
- Provided exceptional customer service to patrons, ensuring a positive and memorable experience
- Expertly prepared a variety of craft beer cocktails, ensuring quality and consistency in every drink served
- Supervised and coordinated a team of servers, bartenders, kitchen staff, and support personnel to ensure smooth restaurant operations during shifts
Premium Service Server
Rogers Centre, Blue Jays
Toronto, ON
06.2024 - 09.2024
- Provided high-end service to VIP guests and premium season ticket holders, ensuring exceptional game-day experience
- Demonstrated in-depth knowledge of the stadium's premium menu offerings, including specialty food and beverage options.
- Utilized advanced sales techniques to recommend and upsell premium items, contributing to increased revenue and enhanced guest satisfaction
Liaison Officer
University of Ottawa
Ottawa, Ontario
09.2021 - 12.2021
- Represented the University of Ottawa for all undergraduate degrees, in order to allow the University to meet its recruitment requirements
- Implemented the recruitment strategy and maintained close relationships with Guidance Counselors in schools and colleges across Ontario
- Utilized computer systems and software such as MS Windows applications, CRM software, and various virtual meeting platforms
Customer Success and Sales
RVezy
Ottawa, Ontario
01.2021 - 08.2021
- Provided omnichannel support to the users of our two-sided marketplace; responding to a high volume of customer inquiries using phone, chat, or email
- Understood the customer success lifecycle, customer issues, and selected the best solution to solve the problem, following up to ensure resolution
- Responsible for the data integrity of customer interactions and bookings
Education
Bachelor - Anthropology And Sociology
University of Ottawa
Ottawa, ON12-2023
Bachelor - Social Science
Leiden University
Leiden, Netherlands04-2023
Skills
- Food service knowledge
- Client Relationship Development
- Guest Relations
- Budget Management
- Staff Management
- Time Management
- Room Setup and Breakdown
- Records Management
- Schedule Management
- Premium Service
Accomplishments
- Cum Laude (University 2018-2023)
- Smart Serve Certified (2024)
- CPR Certified (2019)
Timeline
Premium Service Server
Rogers Centre, Blue Jays
06.2024 - 09.2024
Bartender
Craft Beer Market
03.2024 - Current
Liaison Officer
University of Ottawa
09.2021 - 12.2021
Customer Success and Sales
RVezy
01.2021 - 08.2021
Bachelor - Anthropology And Sociology
University of Ottawa
Bachelor - Social Science
Leiden University