Julia Lapinska
Summary
Compassionate and adaptable professional with crisis intervention experience at Crisis Centre of BC. Proven ability to de-escalate high-stress situations while providing empathetic support. Skilled in problem-solving and collaboration, successfully enhancing well-being for individuals in crisis and fostering inclusive environments for children with special needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crisis Line Volunteer
Crisis Centre of BC
01.2025 - Current
- Completed comprehensive volunteer training program, gaining essential skills in crisis intervention techniques.
- Assisted callers experiencing suicidal ideation, utilizing active listening skills and de-escalation techniques for immediate safety planning.
- Handled sensitive topics such as substance abuse, domestic violence, or mental health crises with professionalism and empathy.
- Recognized potential risk factors and assessed caller''s immediate safety needs before proceeding with relevant interventions.
- Improved caller well-being by actively listening and providing empathetic support during crisis situations.
- Maintained accurate documentation of calls to support effective follow-up and continuous improvement of services.
- Coordinated emergency response efforts when necessary by contacting appropriate local authorities and providing required information.
- Developed rapport with callers, offering a safe space for them to share their feelings and concerns.
- Participated in ongoing professional development opportunities to stay current with best practices in crisis line work.
- Supported organizational goals by contributing insights from call experiences during team meetings and debriefings.
- Managed high-stress situations effectively, remaining calm under pressure while providing compassionate assistance to callers in need.
Babysitter
09.2024 - 06.2025
- Provided occasional after-school care for two children (ages 8 and 10), including one with a learning disability.
- Adapted communication and activities to meet the unique learning and emotional needs of each child.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Administered medications by following strict instructions from parents.
- Negotiated conflict between children, teaching resolution skills and empathy.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Community Activator
UBC CCEL
02.2024 - 05.2025
- Led a group of elementary students with special needs in collaborative art and physics projects, fostering inclusion, creativity, and teamwork.
- Coordinated group activities, ensuring positive behavior, active participation, and supportive peer interactions.
- Facilitated conflict resolution, emotional support, and learning moments to help students grow through challenges.
- Collaborated with fellow volunteers to plan and implement engaging educational activities, assign roles, and manage project timelines.
- Assisted students by guiding their learning process, offering encouragement and advice without taking over their work.
- Managed logistical and organizational aspects such as budgeting for project tools and ensuring all necessary materials were available.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Arts - Psychology
The University of British Columbia
Vancouver, BC05-2025
Skills
- Crisis intervention
- Childcare
- Suicide prevention
- De-escalation techniques
- Patience and empathy
- Problem-solving
- Time management
- Reliability and punctuality
- Following directions
- Adaptability and resilience
- Dependability
- Collaboration
Languages
English
Full Professional
Polish
Native or Bilingual
Certification
safeTALK - a training that teaches participants how to identify persons with thoughts of suicide and connect them to support to help keep them safe.
Timeline
Crisis Line Volunteer
Crisis Centre of BC
01.2025 - Current
Babysitter
09.2024 - 06.2025
Community Activator
UBC CCEL
02.2024 - 05.2025
Bachelor of Arts - Psychology
The University of British Columbia
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