Julia Kovacs
Torrance
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista / Shift Supervisor
Starbucks
08.2024 - 09.2025
- Supervised daily operations, ensuring efficient workflow during peak hours.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Implemented quality control measures to enhance consistency in beverage presentation and taste.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Crew Member
Trader Joe's
10.2020 - 01.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Participated in team meetings to discuss performance improvements and operational strategies.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Implemented efficient stocking strategies to optimize shelf space and improve product visibility.
- Conducted regular quality checks on perishable goods to minimize waste and ensure freshness.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
Shift Leader
Natura Bowls
03.2018 - 08.2020
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced environments.
- Provided excellent customer service by addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of work areas to meet health and safety standards.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Associate of Science - Geology
Cypress College
Cypress, CA05-2027
Skills
- Team leadership
- Cash handling
- Positive attitude
- Problem-solving
- Flexible schedule
- Strong verbal and written communication
- Time management skills
- Reliability and punctuality
- Attention to detail
- Cleanliness
- Safe food handling
- Excellent memory
Certification
CPR/AED certification
First Aid certification
Food Handler's certification
Timeline
Barista / Shift Supervisor
Starbucks
08.2024 - 09.2025
Crew Member
Trader Joe's
10.2020 - 01.2024
Shift Leader
Natura Bowls
03.2018 - 08.2020
Associate of Science - Geology
Cypress College