Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia Kota

Toronto

Summary

Proven track record in enhancing operational efficiency at Doane Music School, leveraging expertise in database organization and a keen eye for detail. Excelled in customer relations, significantly improving client satisfaction. Skilled in Microsoft Office Suite and Adobe Creative Cloud, demonstrating a blend of technical proficiency and interpersonal acumen. Reliable business professional with experience in project management, and process improvement. Proven track record of successfully streamlining business operations and reducing costs.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Doane Music School
01.2023 - Current
  • Remote administrative assistant duties for Ukulele Not-for-Profit program for elementary to high school aged students
  • Reporting to Administrative Coordinator
  • Assisted development and implementation of new administrative procedures
  • Using Jackrabbit database to enter students’ enrolment and payment information
  • Launching new website and quality assurance
  • Developed strategies to streamline and improve office procedures and data entry
  • Assisting Administrative Coordinator with new rebranding of company name
  • Experienced with Google Suite and Microsoft Office and Excel
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Familiar with Adobe Creative Cloud Suite

Project Coordinator/Artist

IATSE Local 873
04.2016 - 01.2023
  • Executed construction schedule making sure projects completed on time and within budget
  • Administrative duties filling out time sheets on film locations, ordering materials from paint and construction vendors
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Photocopied, distributed and emailed documents to project managers.

Crew Leader and Social Media Marketing

Ecopainting Inc.
05.2014 - 04.2016
  • Delivering projects on time, on budget, and within scope
  • Customer Service: Meeting and exceeding client expectations
  • Leadership and Teamwork: Leading crews of 2-6 painters
  • Residential and Commercial Painter
  • Filmed and edited videos using Adobe Premiere Pro software for company’s website and social media
  • Digital Marketing: Wrote marketing material and articles for company’s website
  • Increased online engagement through the creation of compelling content tailored to target audiences
  • Trained employees in time management and proper ways to complete job duties
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards

Customer Experience Representative and Supervisor

Chapters Indigo
09.2008 - 10.2013
  • Role model and coach to cashier, helping to increase sales by providing training and feedback to CERs
  • Works with manager to delegate tasks for cashier, with training new employees and upgrading skills of exiting employees
  • Works with leadership team to drive sales to meet the daily sales target
  • Consistently exceeded company standard for cash metrics and helps to ensure other CERs are performing their best
  • Delivering excellent customer service: interacting with every customer and leaving them with a positive experience, fielding complaints and problem-solving

Education

Bachelor of Science - Psychology And French

University of Toronto
Toronto, ON
05.2013

Skills

  • Customer and Client Relations
  • Business Writing (telephone, written communication, email, and in-person)
  • Data Entry (maintenance and information support)
  • Records Management Systems
  • Registering students on the online database
  • Meeting Minutes
  • G Class Driver's License and Car
  • Microsoft Office Suite
  • Google Suite
  • Canva
  • Certificate in Graphic Design and Adobe Creative Cloud
  • French language
  • Editing and proofreading
  • Document Formatting

Certification

Adobe Indesign Certificate from George Brown College


References Available Upon Request

Timeline

Administrative Assistant

Doane Music School
01.2023 - Current

Project Coordinator/Artist

IATSE Local 873
04.2016 - 01.2023

Crew Leader and Social Media Marketing

Ecopainting Inc.
05.2014 - 04.2016

Customer Experience Representative and Supervisor

Chapters Indigo
09.2008 - 10.2013

Bachelor of Science - Psychology And French

University of Toronto

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Julia Kota