Julia Knap
54 Savona Drive, Etobicoke,ON
Summary
Canadian Board of Aesthetic Medicine - Laser Hair Removal Technician Certification
First Aid, BLS and CPR
Overview
15
15
years of professional experience
Work History
Registered Nurse
Centre For Addiction And Mental Health
08.2015 - Current
- Fostered a friendly, warm and exceptional patient experience.
- Flexibly worked rotating shifts, including evenings, weekends, and holidays
- Carried out assessments, charting, and consultations.
- Provided one-on-one therapeutic communication to patients in distress (able to deal with anxious clients or angry clients).
- Excellent in de-escalating angry patients.
- Provided health education to patients and their families.
- Worked in a dynamic multicultural and multilingual environment
- Worked in a great team of colleagues always happy to share my knowledge and learn from them.
Medical Secretary
PharmaDocs Clinic
06.2009 - 09.2014
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Set up appointments and followed up post care.
Education
Laser Hair Removal Technician -
Canadian Board of Aesthetic Medicine
Toronto, ON03.2024
Bachelor of Science - Nursing
Ryerson University
Toronto, ON05.2015
Skills
- Certified Esthetician - laser hair removal
- In depth knowledge of skin assessment
- Competent in performing comprehensive skin analysis using Fitzpatrick skin type scale
- Highly knowledgeable in skin anatomy and physiology
- In depth knowledge of general anatomy and physiology
- Excellent knowledge of potential complication of laser hair removal
- In depth knowledge of pre and post laser hair removal recommendations
- Knowledge of absolute contraindications for laser hair removal
- Excellent communication skills and customer service (four years experience as a medical receptionist)
- Great problem solving and conflict resolution skills
- Excellent team player
- Fast learner always open to gain new knowledge and skills
Timeline
Registered Nurse
Centre For Addiction And Mental Health
08.2015 - Current
Medical Secretary
PharmaDocs Clinic
06.2009 - 09.2014
Laser Hair Removal Technician -
Canadian Board of Aesthetic Medicine
Bachelor of Science - Nursing
Ryerson University
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