Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Kinney

Merced

Summary

A seasoned customer service leader who’s detail oriented, easily adaptable, and highly motivated. I love to build customer relations by providing exceptional interpersonal and communication skills. I’m looking to not only apply the skills I already have, but to grow them and many more through new experiences.

Overview

2026
2026
years of professional experience
2016
2016
years of post-secondary education

Work History

Brand Ambassador

Sauce Essentials
Merced
08.2024 - Current

My role as at Sauce is to help foster a great relationship between the brand and our consumers by going in shops and running product demos known as PADs or Patient Appreciation Days. My job includes:

  • Engaging customers through product demonstrations and interactive events.
  • Distribute promotional materials to increase brand awareness and visibility.
  • Educate consumers on product benefits and usage to enhance brand awareness.
  • Collect customer feedback to inform future marketing campaigns and product development.

Retail Specialist

Levels
Merced
02.2024 - 08.2024

As one of their Budtenders my responsibility was to help the customers find the right product to fit their needs. Some duties my role included were to:

  • Stay up to date on product knowledge and what we have in shop
  • Check in, label, and put out any new orders
  • Organized merchandise displays to enhance store aesthetics and accessibility.
  • Assist customers in finding the right product and checking out when ready

Retail Specialist

The Premier Society
Turlock
10.2021 - 12.2022

I worked at one of their locations as a budtender and receptionist. Most of my role was to:

  • Check in patients and set up new patient profiles
  • Organize merchandise displays to enhance store aesthetics
  • Assist customers with product selection and provide detailed information.

Junior Assistant Manager

Rainbow Shops
Merced
03.2021 - 10.2021

As a junior assistant manager I worked closely with our district manager to ensure all store functions are being handled appropriately. I helped with:

  • Monitored store operations to ensure compliance with company policies and procedures.
  • Assisting in developing team schedules and managing daily operations.
  • Supported training sessions for new employees on company policies and procedures.
  • Maintained inventory records and assisted with supply ordering processes.
  • Conducted store audits to identify areas needing improvement or correction.

Guest Service Leader

Pilot Travel Centers
Madera
05.2017 - 03.2021

I came to pilot as a kitchen prep cook and eventually worked my way up to guest service leader. As the overnight manager on duty my job was to:

  • Ensure all guests in the travel centers needs are met
  • Make sure all store operations are flowing smoothly
  • Close out all registers at the end of the night and handle all EOD activities
  • Assisted out on sales floor when needed

Guest Service Leader

Pilot Travel Centers
Madera

Education

Chowchilla Union High School
Chowchilla

Skills

  • Customer engagement
  • Product knowledge
  • Promotional strategies
  • Market analysis
  • Networking skills
  • Brand awareness
  • Product demonstrations
  • Feedback collection
  • Retail merchandising
  • Customer relationship management
  • Consumer education
  • Effective communication

Timeline

Brand Ambassador

Sauce Essentials
08.2024 - Current

Retail Specialist

Levels
02.2024 - 08.2024

Retail Specialist

The Premier Society
10.2021 - 12.2022

Junior Assistant Manager

Rainbow Shops
03.2021 - 10.2021

Guest Service Leader

Pilot Travel Centers
05.2017 - 03.2021

Guest Service Leader

Pilot Travel Centers

Chowchilla Union High School
Julia Kinney