Julia Keating
Airdrie,AB
Summary
Personable customer service provider with history of accurate cash management and payment processing. Detailed team player with concise time management and multitasking skills. Focused on exceeding expectations and building customer loyalty.
Overview
4
4
years of professional experience
Work History
Cashier
Sportchek
Balzac, AB
08.2023 - Current
- Provided adequate information regarding products and services available
- Conferred with managers to develop methods and procedures to increase sales and promote business.
- Addressed customer questions and complaints with professionalism.
- Promoted loyalty programs and store cards.
- Gave customers full attention and attended to their needs.
- Understood and achieved sale goals
- Balanced cash drawer at beginning and end of each shift.
- Trained new retail team members in customer service and company policies.
- Provided proper information to each customer about returns, exchanges, and donations
Babysitter
N/A
Airdrie, AB
01.2020 - Current
- Balanced child schedules with both ample rest and homework time.
- Maintained neat and sanitary conditions in shared and private areas.
- Entertained children with fun, educational and physical activities.
- Remained calm when dealing with injuries and emergencies.
- Supervised children when playing in neighborhood parks.
- Organized and cleaned toys, games and play areas.
- Helped children through personal issues with caring, age-appropriate support.
- Planned age-appropriate activities to engage children.
- Reinforced good social skills, sharing and teamwork.
- Developed appropriate boundaries and rules for children of different ages.
Merchandiser
Shoppers Drug Mart
Airdrie, AB
02.2022 - 08.2023
- Verified proper shelf locations by checking style numbers, bin locations and product documentation.
- Stocked and rotated products on store floor in coolers, bins and shelves.
- Performed comprehensive stock checks to maximize product sales.
- Prioritized task load with minimal supervision and sound judgment.
- Implemented and executed plan-o-grams in-line with store presentation guidelines.
- Used strategic product placement and memorable visual displays to drive sales.
- Maintained organized merchandise displays with regular cleaning and recovery.
- Maintained inventory by checking in deliveries, pricing items and stocking merchandise.
- Adapted tagging, rotating and product placement methods based on individual retailer requirements.
- Replaced and rotated displays to reflect inventory changes or promotions.
Cashier
Shoppers Drug Mart
Airdrie, AB
11.2021 - 08.2023
- Balanced cash drawer at beginning and end of each shift.
- Kept clean, organized and well-stocked checkout areas.
- Handled lottery tickets and provided the proper information or payments to customers for winning tickets
- Engaged customers in pleasant conversation while completing cash register transactions.
- Followed and enforced adherence to gaming regulations and company policies.
- Delivered positive, courteous and professional service in interactions with guests, visitors, vendors and fellow employees.
- Verified winner identification for cash payouts.
- Promoted loyalty programs and store cards.
- Trained new retail team members in customer service and company policies.
Cashier
Value Village
Airdrie, AB
01.2021 - 11.2021
- Kept clean, organized and well-stocked checkout areas.
- Balanced cash drawer at beginning and end of each shift.
- Bagged, boxed or wrapped products for customers.
- Addressed customer questions and complaints with professionalism.
- Received donations for the facility and handled each item with care and professionalism
- Remained up-to-date on store policies regarding payments, returns and exchanges.
- Maintained a professional and respectful relationship with coworkers
Party Coordinator
Big Fun Place
Balzac, AB
09.2020 - 11.2020
- Managed budgets of up to $500 with no overages, monitoring party preparation, service and cleanup to prevent expense issues.
- Prepared for every party with utmost professionalism, verifying all services and personally coordinating setup activities.
- Executed events with consistently high standards of organization, service quality and enthusiasm for client objectives.
- Improved future events based on strengths and weaknesses of previous event plans.
- Ensured comfortability for all ages, classes, genders, etc. during any party
Cashier
Big Fun Place
Balzac, AB
09.2020 - 11.2020
- Gave customers full attention and attended to their needs.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Provided information to customers on products or services.
- Responded quickly to customer concerns or requests within target timeframes.
- Served customers food while meeting high standards of customer service and hygienic needs
- Supplied customers with all merchandise and information required to attend the facility
- Memorized and understood all pricing for each service offered by the facility
Education
Bachelor of Arts - Law And Society
University of Calgary
Calgary, AB06-2027
High School Diploma -
W.H.Croxford Highschool
Airdrie05-2023
Skills
- Cash Register Operation
- Drawer Balancing
- Returns Processing
- Customer Service
- Customer Assistance
- POS Systems
- Inventory Control
- Product Knowledge
- Cleaning and Sanitizing
- Issue Resolution
- Staff Mentoring
- Cash Drawer Balancing
- Loyalty Program Promotion
- Written and Verbal Communication
- Customer Service Excellence
- Credit and Cash Transactions
- Conflict Resolution
- Customer Complaint Resolution
- Positive and Professional
Accomplishments
- Every Element award: Awarded by Elements dance Co. for maintaining a positive and supportive personality, as well as continuing to keep a balanced schedule and maintaining exquisite aspirations
- Honor role: maintained grades above 80% throughout Middle school, High School, and University
Timeline
Cashier
Sportchek
08.2023 - Current
Merchandiser
Shoppers Drug Mart
02.2022 - 08.2023
Cashier
Shoppers Drug Mart
11.2021 - 08.2023
Cashier
Value Village
01.2021 - 11.2021
Party Coordinator
Big Fun Place
09.2020 - 11.2020
Cashier
Big Fun Place
09.2020 - 11.2020
Babysitter
N/A
01.2020 - Current
Bachelor of Arts - Law And Society
University of Calgary
High School Diploma -
W.H.Croxford Highschool
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