JULIA KEALL
Lac La Biche,AB
Summary
Dynamic Front Desk Manager with a focus on enhancing guest satisfaction through effective problem-solving and team collaboration. Proven ability to train and mentor staff, ensuring operational excellence and a positive guest experience in a fast-paced environment.
Overview
20
20
years of professional experience
Work History
Front Desk Manager
BCMI Hotel
Lac la Biche
01.2023 - Current
- Managed front desk operations, including guest check-in, check-out, room assignment, and payment processing.
- Managed reservations by taking, canceling, and modifying bookings for phone, email, and walk-in guests to optimize occupancy.
- Resolved guest needs and complaints promptly, enhancing satisfaction and fostering a positive guest experience.
- Assisted guests with inquiries about hotel services, amenities, and local attractions.
- Balanced cash drawers and reconciled daily transactions with accuracy.
- Coordinated with housekeeping and maintenance to fulfill guest requests efficiently and maintain service quality.
- Processed payments by accepting cash, credit, and other forms of payment.
- Handled incoming telephone calls, providing information and assistance to callers and taking messages.
Manager
Nackawic Motel
01.2022 - 01.2023
- Assigned, prioritized, and delegated tasks to departmental employees to ensure efficient workflow and meet project deadlines.
- Prepared budgets and monitored revenues and expenses to maintain financial health of department.
- Conducted interviews and provided training to new employees to ensure they understood their roles.
- Addressed customer complaints quickly and efficiently, enhancing customer satisfaction and loyalty.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
Office Manager/Intake Specialist
Northwood Medical Group
North Bay
01.2013 - 01.2022
- Handled monthly OHIP billings for 5 physicians and cleared rejections.
- Conducted interviews for new hires and facilitated annual performance reviews to support employee development.
- Created weekly schedules for 19 employees to ensure adequate staffing coverage.
- Conducted interviews for new hires and yearly performance reviews for employees.
- Utilized EMR software to efficiently manage patient records and profiles.
- Coordinated dispensing of prescribed medication to appropriate pharmacy or institution.
- Conducted urine analysis and interpreted results for diagnostic purposes.
- (Northwood Recovery)
Assistant Front Supervisor and Lead Receptionist
Vita Heal Medical Clinic
North Bay, ON
01.2007 - 01.2013
- Checked in and out patients, ensuring accurate patient information and completeness of copays and insurance details.
- Answered multiline phone system triage calls and redirected staff.
- Verified necessary information in electronic mail record for physician's diagnosis and treatment.
- Scanned medical records into electronic system for accurate documentation. create claims and enter demographic information through EMR software.
- Trained new reception clerks in front desk management and patient relations, fostering a supportive team environment.
Education
Bachelor of Science -
Cambrian College of Applied Arts And Technology
Greater SudburyCertified Pharmacy Technician -
Certified Naloxone Trainer -
Skills
- Verbal communication
- Interpersonal communication
- Client interaction
- Team collaboration
- Detail-oriented
- Self-directed
- Innovative thinking
- Creative thinking
- Telephone manners
- Dependable
- Efficient team player
- Ability to prioritize
- Multi-tasking
- Knowledge expansion
Timeline
Front Desk Manager
BCMI Hotel
01.2023 - Current
Manager
Nackawic Motel
01.2022 - 01.2023
Office Manager/Intake Specialist
Northwood Medical Group
01.2013 - 01.2022
Assistant Front Supervisor and Lead Receptionist
Vita Heal Medical Clinic
01.2007 - 01.2013
Bachelor of Science -
Cambrian College of Applied Arts And Technology