Julia Innocenzi
Sacramento
Summary
Dynamic Director of Operations and Customer Relations with a proven track record of scaling cannabis testing labs from $20K to $560K+ in monthly revenue. Led operational turnarounds of failing labs, driving revenue growth, cross-functional collaboration, and client retention through strategic partnerships and process automation. Expert in lab compliance, Python-based reporting, and sales-driven leadership. Seeking to bring data-driven, scalable impact to high-growth companies like Netflix. Seasoned professional knowledgeable about operations and offering top-notch project management, team leadership, and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities.
Overview
9
9
years of professional experience
Work History
Director of Operations & Customer Relations
Two Rivers Labs
Sacramento
01.2019 - Current
- - Scaled sales from $20K to $560K/month at Sacramento lab; responsible for 70%+ of company-wide sales volume.
- - Turned around two underperforming labs in Southern California and Oregon by deploying ops, sales, and account management support.
- - Built strategic partnerships enabling shared ownership and long-term client contracts.
- - Developed internal training programs, peer review systems, and staff cross-training to double output with minimal headcount increase.
- - Implemented automated Python reports for client analytics (fail rate, potency, turnaround) and internal dashboards (daily sample trends, retest costs).
Sales Director / Lab Manager / Executive Assistant
Two Rivers Labs
01.2017 - 01.2019
- - Progressively promoted from EA to Lab Manager to Sales Director based on performance and leadership.
- - Created workflows and SOPs to improve testing turnaround by 40%.
- - Built and maintained key accounts, including top two clients accounting for 25% of revenue.
Education
Associate of Science -
Sierra College
Rocklin, CASome College (No Degree) - Bachelors of Nursing
Chamberlain College of Nursing
Rancho Cordova Skills
- Strategic Sales Growth, Lab Compliance, Python Automation (Reports & Email Scripts), Workflow Optimization, Client Retention, Cross-functional Leadership, LIMS Systems, Cannabis Industry Expertise, SaaS-like Operations
Timeline
Director of Operations & Customer Relations
Two Rivers Labs
01.2019 - Current
Sales Director / Lab Manager / Executive Assistant
Two Rivers Labs
01.2017 - 01.2019
Associate of Science -
Sierra College
Some College (No Degree) - Bachelors of Nursing
Chamberlain College of Nursing