Julia Hernandez
Santa Barbara
Summary
Dynamic and results-driven professional with a strong background in customer service at the Student Resource Building. Proven ability to enhance guest experiences through excellent communication and problem-solving skills. Recognized for effectively managing multi-line phone systems and facilitating smooth operations, ensuring a welcoming environment for all visitors.
Overview
3
3
years of professional experience
Work History
Front Desk Assistant
Student Resource Building
09.2024 - Current
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
- Answered multi-line phone system and enthusiastically greeted callers.
Orientation Leader
Orientation Program and Parent Services
03.2024 - 08.2025
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Assisted new students with course registration and academic advising, streamlining their transition to college life.
- Collaborated with fellow Orientation Leaders for seamless event planning and execution.
- Worked closely with faculty members to ensure accurate information was disseminated during orientation sessions.
Front Desk Assistant
Student Resource Building
09.2024 - 06.2025
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Orientation Leader
Orientation Programs and Parent Services
03.2023 - 08.2024
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
- Served as a positive role model for incoming students, promoting a welcoming and inclusive campus environment.
- Assisted with transition to college life by providing one-on-one support.
- Helped students troubleshoot and resolve issues with registration.
Assistant Stage Manager
Zoot Suit at UCSB
01.2023 - 05.2024
- Managed backstage activities, contributing to seamless transitions between scenes during live productions.
- Supported the Stage Manager with daily tasks, resulting in a smoother running production process.
- Helped actors and crew remain focused and attentive during shows.
- Ensured on-time set changes by efficiently organizing crew members and delegating tasks accordingly.
Education
High School Diploma -
Cantwell-Sacred Heart of Mary
Montebello, CABachelor of Arts - Comparative Literature
University of California, Santa Barbara
Santa Barbara, CA06-2027
Skills
- Excellent communication
- Problem-solving skills
- Hospitality services
- Time management
- Attention to detail
- Customer service
- Conflict management
Timeline
Front Desk Assistant
Student Resource Building
09.2024 - Current
Front Desk Assistant
Student Resource Building
09.2024 - 06.2025
Orientation Leader
Orientation Program and Parent Services
03.2024 - 08.2025
Orientation Leader
Orientation Programs and Parent Services
03.2023 - 08.2024
Assistant Stage Manager
Zoot Suit at UCSB
01.2023 - 05.2024
High School Diploma -
Cantwell-Sacred Heart of Mary
Bachelor of Arts - Comparative Literature
University of California, Santa Barbara
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