Summary
Overview
Work History
Education
Skills
Timeline
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Julia Hernandez

Atwater

Summary

Dynamic Team Leader with a proven track record at One Plant, excelling in coaching and mentoring staff to enhance performance. Skilled in cash handling and complaint resolution, I foster strong vendor relationships and drive customer loyalty through exceptional service. Committed to creating efficient workflows and delivering outstanding results in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Team Leader

One Plant
06.2023 - 11.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Received new inventory products, Updated our online menus and created pricing templates for new products.
  • Counted Cash for each register ensuring all drawers were started and closed with the accurate and expected amount for each shift.

Server Manager

Tioga Sequoia Brewery
03.2023 - 05.2023
  • Followed Cash handling procedures ensuring register tills were started with the appropriate amount of cash and closed with the expected amount of cash.
  • Bussed and reset tables to keep lounge areas and work areas clean.
  • Explained drink menu items and suggested appropriate options based on on customer preferences.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies in the to-go refrigerator, wash dishes, clean the bathrooms and swap out Kegs if necessary.

Team Lead

The Bakery
07.2022 - 02.2023
  • Managed high volumes of cash with 100% accuracy.
  • Informed customers of current store promotions to encourage additional sales.
  • Built customer loyalty by retention by delivering excellent shopping experiences.
  • Accepted and Packaged incoming online pick-up orders for customers
  • Answered phone calls related to upcoming business events or customer questions and complaints.

Budtender

One Plant
02.2021 - 07.2022
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Checked guests' photo identification for validity and age requirements.
  • Read industry publications to maintain knowledge on current and future bud trends.
  • Restocked and Merchandised products onto sales floor to help customers find what they're looking for in an easily accessible way.

Front Desk Receptionist

The Ahwahnee Hotel
03.2020 - 09.2020
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed data entry and filing to keep records updated for easy retrieval.

Education

General Studies

Atwater High School
Atwater, CA
06-2013

Skills

  • Complaint resolution
  • Coaching
  • Mentoring
  • Team building
  • Conflict resolution
  • Sales expertise
  • Verbal and written communication
  • Cash handling
  • Attention to detail
  • Flexible schedule
  • Staff education and training

Timeline

Team Leader

One Plant
06.2023 - 11.2024

Server Manager

Tioga Sequoia Brewery
03.2023 - 05.2023

Team Lead

The Bakery
07.2022 - 02.2023

Budtender

One Plant
02.2021 - 07.2022

Front Desk Receptionist

The Ahwahnee Hotel
03.2020 - 09.2020

General Studies

Atwater High School

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Julia Hernandez