JULIA HEINZ VANDERPAS
Grand Bend,Canada
Summary
Experienced customer service professional with expertise in the retail space, in positions including cashier, and supervisor in training. Strengths in providing exceptional customer service by interacting with clients, building relationships, and providing superior quality of service. Skilled in processing sales utilizing point-of-sales systems, merchandising, and communication management.
Overview
15
15
years of professional experience
Work History
Cashier (Supervisor In Training)
Shoppers Drug Mart
05.2024 - Current
- Accurately closed tills and performed other necessary End of Day procedures.
- Provided passport photos adhering to government guidelines.
- Assisted customers with their shopping using product knowledge.
- Performed other miscellaneous duties such as checking expiration dates and putting out merchandise.
- Assisted in Pharmacy department in duties including prescription filling and pickups.
- Trained and mentored new cashiers on company policies and cash handling procedures on POS.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Professional Groomer
Petsmart
03.2016 - 09.2022
- Assessed needs of pet for services and made suggestions regarding specific hairstyles and packages according to individual pet needs and owners requests.
- Delivered high-quality grooming services, ensuring pet safety and comfort throughout the process.
- Created and updated appointments and client files in scheduling system over the phone and in person.
- Maintained cleanliness and organization of grooming stations and facility to comply with health regulations.
- Educated pet owners on proper at-home care practices to maintain their pets' health between grooming visits.
- Developed strong client relationships through excellent communication and trust-building, resulting in repeat business.
- Consistently met or exceeded daily service quotas while maintaining a high standard of quality workmanship in all tasks performed.
Professional Bather
Petsmart
09.2014 - 09.2015
- Scheduled and modified appointments as requested by clients. Answered phones and in person inquiries.
- Provided basic grooming services such as nail trims, teeth brushing, and basic baths, while adhering to safety policies to ensure animal welfare, reducing risk of injury to both pets and staff.
- Assisted in training new staff members on grooming standards and best practices.
- Maintained a clean and organized workspace for optimal productivity and hygiene.
Pet Care Associate
Petsmart
09.2012 - 09.2014
- Provided customers with knowledgeable care instructions for birds, small pets, reptiles, and aquatic plants and animals.
- Maintained and cleaned habitats of animals for sale and in quarantine.
- Administered medication as instructed by veterinarian and accurately documented care given.
Cashier
Petsmart Canada
10.2011 - 09.2014
- Processed transactions efficiently using POS systems, ensuring accurate cash handling and customer satisfaction.
- Trained new staff on cash register operations, fostering a supportive learning environment for team success.
- Restocked and organized merchandise during slower times.
- Assisted in cat adoption area with cleaning and maintenance duties, as well as helping to facilitate adoptions with adoption partners.
Post Office Associate
Shoppers Drug Mart
01.2011 - 10.2011
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Assisted customers with product inquiries, delivering exceptional service to enhance satisfaction.
- Accurately and effectively received and organized mail and packages for customer pick up.
Education
Animal Care Program
Sheridan College
Brampton, ON08.2012
Timeline
Cashier (Supervisor In Training)
Shoppers Drug Mart
05.2024 - Current
Professional Groomer
Petsmart
03.2016 - 09.2022
Professional Bather
Petsmart
09.2014 - 09.2015
Pet Care Associate
Petsmart
09.2012 - 09.2014
Cashier
Petsmart Canada
10.2011 - 09.2014
Post Office Associate
Shoppers Drug Mart
01.2011 - 10.2011
Animal Care Program
Sheridan College