Julia Guevarra
Calgary,AB
Summary
Efficient Leasing Coordinator known for productivity and completing tasks with precision. Bring specialized skills in contract negotiation, tenant relations, and property marketing strategies to the table. Excel in communication, problem-solving, and time management, ensuring seamless operations in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Leasing Coordinator Assistant/Independent Skills W
Trinity Place Foundation of Alberta
Calgary, AB
10.2017 - Current
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Assisted in the preparation of leasing documents such as leases, renewal agreements, addendums and other related paperwork.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Provided customer service support for tenants regarding issues such as rent payments or maintenance requests.
- Updated property management software system with all new tenant information.
- Performed administrative tasks such as filing, data entry, and invoice processing.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Escalated critical issues to property manager to deliver immediate resolution.
- Detailed application requirements and answered questions from prospective tenants.
- Contacted and followed up with tenants on renewal notices.
- Prepared monthly reports on occupancy levels and financial performance of properties.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Coordinated with vendors for maintenance service requests and repairs.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Received rent payments and tracked transactions in accounting software.
- Developed relationships with prospective tenants by responding to inquiries in a timely manner.
Resource Advisor /Client Service Worker
The Salvation Army, Centre of Hope
Calgary, Alberta
01.2012 - 09.2017
- Provided support to clients in the form of advice, guidance and resources.
- Coordinated with other service providers to ensure continuity of care for clients.
- Assessed client progress towards meeting goals on a regular basis and documented accordingly.
- Maintained up-to-date knowledge of available resources within the community.
- Collaborated with staff from other departments within the organization to coordinate services for clients.
- Connected clients with appropriate community agencies or organizations to access needed services.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adhered to all safety protocols when performing services.
Education
Foundation On Community Disability Studies
Alberta Council of Disability Services
Calgary, AB09-2012
MBA - Masters in Public Administration
Baguio Central University
Philippines03-2001
Bachelor of Science - Social Work
Saint Louis University
Baguio City, Philippines03-1989
Stratford Career Institute
Toronto, ONSkills
- Leasing documentation
- Tenant relations
- Data entry
- Administrative support
- Invoice processing
- Customer service
- Client communication
- Conflict resolution
- Documentation management
- Customer service expertise
- Leasing terms and specifications
- Leasing and sales
- Effective negotiation
Timeline
Leasing Coordinator Assistant/Independent Skills W
Trinity Place Foundation of Alberta
10.2017 - Current
Resource Advisor /Client Service Worker
The Salvation Army, Centre of Hope
01.2012 - 09.2017
Foundation On Community Disability Studies
Alberta Council of Disability Services
MBA - Masters in Public Administration
Baguio Central University
Bachelor of Science - Social Work
Saint Louis University
Stratford Career Institute
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