Julia Gervais

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times..
• Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
• Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
• Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
• Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
• Contributed to team success by completing jobs quickly and accurately.
• Worked different stations to provide optimal coverage and meet production goals.

Welcome and instruct residents on the day's activity. Adjusting every activity to fit the need of the resident, including vision and hearing loss, dementia, and mobility issues. Speak at high volume and maintain composure when things don't go as planned. Help stock the bar and decorate areas for theme events