Julia Gates
Edmonton,AB
Summary
Lounge Manager with experience in overseeing daily operations of a busy restaurant, ensuring customer satisfaction and managing teams. Skilled in developing and implementing operational policies to enhance efficiency and profitability. Known for leadership strengths, problem-solving abilities, and talent in staff training and development. Previous roles have resulted in improved team performance, increased sales revenue, and enhanced guest experience.
Overview
6
6
years of professional experience
Work History
Lounge Manager (Leader 1)
Earls Crossroads
Edmonton, Alberta
10.2023 - Current
- Built schedules for front of house using accurate sales forecasting.
- Provided training and guidance to new employees on proper operation procedures.
- Develop other leaders and assist other leaders with their knowledge and growth.
- Produce exceptional experiences for our guests.
- Lead and manage team through night time operations.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
Lunch Manager (Leader 2)
Earls Crossroads
Edmonton, Alberta
01.2023 - 10.2023
- In charge of front-of-house inventory and orders for guest supplies.
- Managed day operations.
- Ensured compliance with local health department regulations regarding sanitation, cleanliness and storage of food products.
- Reviewed daily task list with employees and assigned tasks for completion.
Server/Hourly Leader
Earls Crossroads
Edmonton, Alberta
08.2018 - 01.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Skills
- Staff Training and Development
- Inventory Management
- Guest Relations
- Health and safety compliance
- Menu knowledge
- Responsible Alcohol Service
Timeline
Lounge Manager (Leader 1)
Earls Crossroads
10.2023 - Current
Lunch Manager (Leader 2)
Earls Crossroads
01.2023 - 10.2023
Server/Hourly Leader
Earls Crossroads
08.2018 - 01.2023
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