Julia Galvin
Napa
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Amazon flex delivery driver
Amazon
Seattle, WA
05.2024 - Current
- Operated delivery vehicle while adhering to safety protocols and traffic regulations.
- Managed package sorting and routing to ensure timely deliveries across designated areas.
- Conducted pre-trip inspections to maintain vehicle safety and efficiency standards.
- Utilized GPS technology for optimal route planning, enhancing delivery accuracy.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Improved delivery accuracy by diligently checking orders before departure.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Maintained clean and safe vehicle, contributing to positive image of company.
Amazon delivery driver
Asteroids Group LLC
Seattle, WA
05.2023 - 05.2024
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Managed route planning using GPS technology to optimize delivery times and reduce fuel consumption.
- Coordinated with dispatch team to ensure timely loading and unloading of goods for seamless operations.
- Trained new drivers on operational procedures, safety standards, and customer service expectations.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Delivery driver
A1 Doors
Kent, WA
11.2021 - 05.2023
- Delivered products promptly while adhering to safety regulations and company protocols.
- Maintained accurate delivery logs and documentation for inventory management.
- Assisted in training new drivers, enhancing team efficiency and operational knowledge.
- Optimized delivery routes to minimize delays and improve customer satisfaction.
- Collaborated with warehouse staff to ensure timely loading of deliveries.
- Resolved customer inquiries effectively, fostering positive relationships and repeat business.
- Led initiatives to streamline delivery processes, increasing overall productivity by refining workflows.
- Mentored junior drivers on best practices in logistics and customer service excellence.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Sales associate
Kitchen Plus
Kirkland, WA
01.2021 - 10.2021
- Demonstrated product features and benefits to increase customer engagement.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Utilized design software such as Adobe Creative Suite to create high-quality graphics and layouts.
Sales Associate
711 Gas Station
Marysville, CA
07.2020 - 12.2020
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
- Maintained cleanliness and organization of store, contributing to a welcoming environment.
- Assisted in inventory management, tracking stock levels and restocking shelves as needed.
- Collaborated with team members to improve operational workflows and enhance service delivery.
- Trained new employees on best practices in customer service and store procedures, fostering team development.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Pet Sitter
Self Employed
Napa, CA
08.2018 - 06.2020
- Provided personalized care for pets, ensuring safety and comfort during visits.
- Developed and maintained strong relationships with pet owners to enhance trust and communication.
- Managed daily schedules, coordinating multiple pet visits efficiently to optimize time.
- Administered medications and maintained health records for pets under care as needed.
- Developed personalized pet care plans based on individual needs and behaviors.
- Provided daily care for pets, ensuring safety and well-being in home environments.
- Implemented effective feeding schedules, maintaining nutritional guidelines for various pets.
- Monitored health and behavior of pets, reporting any concerns to owners promptly.
- Established strong relationships with clients through consistent communication and updates.
- Trained pet owners on best practices for pet care and behavior management techniques.
- Managed scheduling and logistics for multiple clients, optimizing time efficiency in services provided.
- Maintained detailed records of pet care activities, enhancing service delivery and client satisfaction.
- Prepared food and water following instructions from pet owners.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
Nanny
The Izzi Family
Napa, CA
08.2017 - 06.2018
- Supported children's daily routines, ensuring a safe and nurturing environment.
- Assisted with homework and educational activities to promote learning and development.
- Organized engaging play activities that fostered creativity and social skills.
- Maintained open communication with parents regarding children's progress and needs.
- Managed meal preparation, focusing on nutritious options tailored to dietary requirements.
- Implemented effective behavior management strategies to encourage positive interactions.
- Adapted quickly to changing schedules and children's needs for smooth transitions.
- Cultivated a trusted relationship with children, enhancing emotional well-being and security.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Built positive and nurturing environments to support child social and emotional growth.
Education
Certified Nursing Assistant - Nurse Aide
Napa Adult Education
Napa, CA05.2026
High School Diploma -
Justin Siena High School
Napa, CA06.2016
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Compassionate
- Patient-focused care
Certification
- First Aid/CPR Certified
- CNA - Certified Nurse Assistant
Timeline
Amazon flex delivery driver
Amazon
05.2024 - Current
Amazon delivery driver
Asteroids Group LLC
05.2023 - 05.2024
Delivery driver
A1 Doors
11.2021 - 05.2023
Sales associate
Kitchen Plus
01.2021 - 10.2021
Sales Associate
711 Gas Station
07.2020 - 12.2020
Pet Sitter
Self Employed
08.2018 - 06.2020
Nanny
The Izzi Family
08.2017 - 06.2018
Certified Nursing Assistant - Nurse Aide
Napa Adult Education
High School Diploma -
Justin Siena High School