Summary
Overview
Work History
Education
Skills
Languages
Quote
Additional
Interests
Timeline
Generic

Julia Flores

Kitchener,ON

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Host

Tim Hortons
07.2024 - 02.2025
  • First point of contact, at front counter or at drive-thru, focused on active listening, precise order preparation, and continuous improvement initiatives towards reducing wait times.
  • Achieved consistent serving and taking order accurately and on a timely manner.
  • Positive feedback from customers thorough empathetic listening and effective communication.
  • Achieved consistent positive feedback from customers through empathetic listening and effective communication.
  • Established rapport with clients by delivering exceptional service tailored to individual preferences and needs.

Warehouse Associate (Pick, Pack and Cust. Returns)

AMAZON.CA
12.2021 - 09.2022
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Open, inspect and process customer returns accordingly.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Keep a tidy and organized working area, being able to maintain effective communication and teamwork abilities
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Customer Experience Representative

REEF (Impark)
02.2021 - 07.2021
  • Respond to customers inquiries related to parking general information, such as fees, operations hours and locations
  • Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
  • Payment inquiries with the use of different tools in dual monitors, to collect and negotiate overdue notices to clear unpaid accounts
  • Managing challenging customer interactions, and facilitating the parking process
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.

Receptionist • Scheduling Assistant

Dr. P. Shievitz Dentistry Professional Corp.
04.2019 - 10.2019
  • Engaging in internal office protocols and procedures to ensure office efficiency
  • Processing insurance claims, billing any balances as well.
  • Responded to inquiries from callers seeking information.
  • Performing other administrative tasks (answer telephones/emails, update patient records, etc.)
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Building Superintendent

VE. Enterprises LTD.
08.2018 - 03.2019
  • Responsible for the upkeep and cleaning of the building, maintaining a safe and healthy environment
  • Reporting all deficiencies, maintenance requirements, vandalism and caretaking supply inventory to the Property Manager as needed
  • Responded efficiently to after-hours emergencies on-site providing timely solutions and minimizing potential damages.
  • Leasing and application processes, performing incoming and outgoing inspections, follow up on requests; keep records and other duties as assigned
  • Maintained detailed records of all work completed, including costs, materials used, and time spent on each task for easy reference.
  • Inspected grounds and facilities to identify necessary repairs.
  • Kept common areas clean and well-maintained, contributing to a welcoming environment for tenants.
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.

Fulfillment Associate(ISS)

AMAZON.CA
08.2017 - 07.2018
  • Assist in receiving incoming shipments and inspecting products for damages or defects
  • Conduct regular inventory counts and assist in reconciling any discrepancies; operate basic warehouse equipment such as pallet jacks and hand trucks as needed
  • Communicate effectively with team members and supervisors to address any concerns or issues about 3rd party sellers merchandise
  • Maintain communication with P.O
  • Contacted sellers when products were damaged, hazard, or unable to receive in the fulfillment
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.

Education

Business Administration -

MARIANO GALVEZ UNIVERSITY
01.2000

Accounting -

COLEGIO MIXTO SAN MATEO
01.1997

High School Diploma -

ALBERT CAMPBELL COLLEGIATE INSTITUTE
Scarborough, ON
01.1995

Skills

  • Relationship building
  • Processing payments
  • Customer retention
  • Self motivation
  • Organizational skills
  • Order processing
  • Problem Solving
  • Complaint handling
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Serve customers

Languages

English
Spanish

Quote

Because I want, I can, with honest effort everything is possible

Additional

Steps to success., Customer Service Essentials, Accounting, High School (Secondary)

Interests

  • Gardening
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • I participate in a variety of outdoor recreational activities
  • Yoga
  • Regularly practice mindfulness and meditation for overall wellness

Timeline

Customer Service Host

Tim Hortons
07.2024 - 02.2025

Warehouse Associate (Pick, Pack and Cust. Returns)

AMAZON.CA
12.2021 - 09.2022

Customer Experience Representative

REEF (Impark)
02.2021 - 07.2021

Receptionist • Scheduling Assistant

Dr. P. Shievitz Dentistry Professional Corp.
04.2019 - 10.2019

Building Superintendent

VE. Enterprises LTD.
08.2018 - 03.2019

Fulfillment Associate(ISS)

AMAZON.CA
08.2017 - 07.2018

Accounting -

COLEGIO MIXTO SAN MATEO

High School Diploma -

ALBERT CAMPBELL COLLEGIATE INSTITUTE

Business Administration -

MARIANO GALVEZ UNIVERSITY

Similar Profiles

CREATE PROFILE
Julia Flores