Julia Ferguson
Ontario,CA
Summary
Driven professional with extensive experience in customer service and cash handling, notably at Bank of America. Skilled in leveraging bilingual abilities to enhance guest services, resulting in a significant increase in client satisfaction rates. Demonstrated expertise in complaint handling and merchandise restocking, achieving streamlined operations and exemplary customer support.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist Head Cashier
99 Cent Store
08.2022 - 01.2024
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Cash Service Representative
Garda World
08.2014 - 04.2021
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Cash Service Representative
Bank of America
01.2013 - 01.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
Customer Service Representative
Chaffey FCU
02.2004 - 07.2013
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Abraham Lincoln
Lima, PeruSkills
- Merchandise Restocking
- Guest Services
- Customer Service
- Bi-Lingual
- Cash Handling
- Complaint Handling
Languages
Spanish
Full Professional
Timeline
Customer Service Specialist Head Cashier
99 Cent Store
08.2022 - 01.2024
Cash Service Representative
Garda World
08.2014 - 04.2021
Cash Service Representative
Bank of America
01.2013 - 01.2014
Customer Service Representative
Chaffey FCU
02.2004 - 07.2013
High School Diploma -
Abraham Lincoln
Similar Profiles
Osumanu AbukariOsumanu Abukari
Salesperson at 99 Cent StoreSalesperson at 99 Cent Store
Rose CorralRose Corral
Retail Sales Associate / Cashier at 99 Cent StoreRetail Sales Associate / Cashier at 99 Cent Store
Anabel MedinaAnabel Medina
Assistant Manager at 99 Cent StoreAssistant Manager at 99 Cent Store