Julia Fatoos
Milton,ON
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
13
13
years of professional experience
Work History
Supervisor
Alomda Lounge
10.2018 - 06.2022
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
Quiznos Subs
01.2009 - 04.2013
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Education
Diploma - Medical Office Administrator
Canadian Business College
Mississauga, ON05.2018
Skills
- Operations Management
- Schedule Development
- Inventory Control
- Strategic Planning
- Staff Management
Languages
English
Arabic
Timeline
Supervisor
Alomda Lounge
10.2018 - 06.2022
Manager
Quiznos Subs
01.2009 - 04.2013
Diploma - Medical Office Administrator
Canadian Business College
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