Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julia Fairchild

Toronto,ON

Summary

Skilled individual adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Overview

5
5
years of professional experience

Work History

Bottle Server

Parlour Restaurants
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Balanced end-of-shift cash drawers accurately while reconciling any discrepancies in a timely manner.

Lounge Server

Marbl Toronto
09.2021 - 09.2023
  • Maintained a clean and organized lounge area, ensuring guest comfort and safety.
  • Enhanced customer satisfaction by providing exceptional service and attending to special requests.
  • Managed high-volume workloads during peak hours while maintaining a positive attitude and professional demeanour.
  • Resolved customer complaints diplomatically to maintain overall satisfaction levels within the establishment.

VIP Host

John Doe Group
06.2020 - 09.2021
  • Adapted quickly to changing circumstances during events, implementing contingency plans as needed without compromising guest experiences.
  • Assisted in the development of customized event packages tailored to individual client preferences, resulting in higher bookings.
  • Utilized social media platforms to promote events and engage with potential clients, driving brand awareness and attendance rates.
  • Managed high-pressure situations while maintaining a professional demeanour, ensuring seamless event execution.

Bartender

John Doe Group
01.2019 - 06.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for upcoming shifts, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

Bachelors - Business Mananagement Hospitality And Tourism

Ryerson University
Toronto, ON
06.2023

High School Diploma -

Sr John A Macdonald
Toronto, ON
06.2018

Skills

  • Exceptional customer service
  • Complex Problem-Solving
  • Team Leadership
  • Time Management
  • Strong Communication Skills
  • Efficient multitasking
  • Strong networking
  • Brand representation

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Bottle Server

Parlour Restaurants
09.2023 - Current

Lounge Server

Marbl Toronto
09.2021 - 09.2023

VIP Host

John Doe Group
06.2020 - 09.2021

Bartender

John Doe Group
01.2019 - 06.2020

Bachelors - Business Mananagement Hospitality And Tourism

Ryerson University

High School Diploma -

Sr John A Macdonald

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Julia Fairchild