Julia Encarnacion Shephard
Burnaby,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Housekeeping Cleaner
TebCal
Ottawa , Ontario
01.2025 - 04.2025
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained inventory of cleaning supplies used throughout the facility.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
Customer Service Representative
Alorica, Samsung CA
Santo Domingo , DN
10.2022 - 07.2024
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Helped and guided the customer with troubleshooting.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Housekeeping Room Attendant
Dollywood's DreamMore Resort
Pigeon Forge , TN, USA
05.2022 - 09.2022
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
Housekeeping Room Attendant
Dollywood's DreamMore Resort
Pigeon Forge , TN, USA
05.2021 - 09.2021
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Cashier
Burger King
Pigeon Forge , TN, USA
05.2019 - 09.2019
- Ensured compliance with all safety regulations within the store environment.
- Offered customers carry-out service at completion of transaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Welcomed customers, offering assistance to help find store items.
Food Team Member
Ober Gatlinburg
Gatlinburg , TN, USA
05.2017 - 09.2017
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Processed payments on cash register and counted back bills and change to patrons.
- Received food orders from individuals and explained offerings.
- Assembled and served meals according to specific guest requirements.
Education
Management Customer Service
Cornerstone College
Vancouver, BC03-2027
Skills
- Customer service
- Conflict resolution
- Inventory management
- Sales techniques
- Team collaboration
- Work planning and organization
- Supply restocking
- Bed making proficiency
- Customer inquiry and response
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Housekeeping Cleaner
TebCal
01.2025 - 04.2025
Customer Service Representative
Alorica, Samsung CA
10.2022 - 07.2024
Housekeeping Room Attendant
Dollywood's DreamMore Resort
05.2022 - 09.2022
Housekeeping Room Attendant
Dollywood's DreamMore Resort
05.2021 - 09.2021
Cashier
Burger King
05.2019 - 09.2019
Food Team Member
Ober Gatlinburg
05.2017 - 09.2017
Management Customer Service
Cornerstone College