Julia Durda
London
Summary
Detail-oriented and highly motivated professional with5+ years of diverse experience in customer service, administrative support, and recruitment. Skilled at managing client relations, resolving customer inquiries, and ensuring smooth back-office operations. Adept at working in fast-paced environments with a strong ability to multitask, prioritize, and meet deadlines. Currently pursuing education in Dental Hygiene to expand expertise and career opportunities. Fluent in English and Polish, with excellent interpersonal and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Back Office Administrator
Conflogi Poland
02.2022 - 09.2024
- - Manage and organize all email correspondence to ensure timely responses
- - Prepare, process, and issue invoices for clients and stakeholders
- - Resolve customer inquiries, complaints, and technical issues professionally
- - Maintain an organized filing system and assist with office operations
Telephone Consultant
Conflogi Poland
04.2021 - 02.2022
- - Delivered sales services over the phone, achieving and exceeding sales targets
- - Provided personalized solutions and assistance to customers
- - Ensured accurate entry and maintenance of customer data in internal systems
Recruiter
NetherlandsJobs
01.2020 - 02.2021
- - Conducted recruitment interviews to identify and onboard suitable candidates
- - Managed and organized paperwork for recruitment processes
- - Sourced qualified candidates for various job openings using online platforms and databases
Sales Associate
Kilian Confectionery
05.2018 - 10.2019
- - Delivered exceptional customer service, ensuring client satisfaction and repeat business
- - Managed daily cash transactions and operated the cash register efficiently
- - Prepared and served coffee, desserts, and other confectionery items
Education
Diploma - Dental Hygiene
Cosinus Post-Secondary School
01.2025
High School Diploma - undefined
School Complex No.1 in Nowa Dęba
Nowa Dęba04.2017
Skills
- - Customer Service Excellence: Experienced in providing outstanding support to customers and resolving issues effectively
- - Administrative Expertise: Proficient in email management, documentation, and invoice preparation
- - Recruitment & Team Collaboration: Skilled in talent acquisition, onboarding, and teamwork
- - Adaptability & Problem-Solving: Strong ability to handle stressful situations and deliver results
- - Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems
- - Languages: Fluent in English and Polish
Certification
- - Customer Service Excellence Certification – [Insert Institute Name, if applicable]
- - Sales and CRM Training – [Insert Institute Name, if applicable]
- - First Aid Certification – [Insert Institute Name, if applicable]
Languages
English
Hobbies and Interests
- Gastronomy: Passionate about exploring culinary techniques and flavors., - Psychology: Interested in human behavior and communication techniques., - Animals: Advocate for animal welfare and active volunteer at local shelters.
Accomplishments
- - Consistently recognized as a top performer in customer service and sales roles.
- - Played a key role in streamlining back-office operations at Conflogi Poland.
Timeline
Back Office Administrator
Conflogi Poland
02.2022 - 09.2024
Telephone Consultant
Conflogi Poland
04.2021 - 02.2022
Recruiter
NetherlandsJobs
01.2020 - 02.2021
Sales Associate
Kilian Confectionery
05.2018 - 10.2019
Diploma - Dental Hygiene
Cosinus Post-Secondary School
High School Diploma - undefined
School Complex No.1 in Nowa Dęba
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