Julia Donahue
Vancouver,BC
Overview
9
9
years of professional experience
Work History
Learning & Development Specialist
Shopify
Vancouver, BC
05.2021 - Current
- Onboarding Program Leadership: Led multiple onboarding groups, successfully executing a detailed training program lasting 4-6 weeks. Ensured smooth transitions of diverse hires into their roles at Shopify, including new leads, support foundations for developers, and others.
- Onboarding Program Design: Collaborated with the Support Onboarding Program Manager in creating a more effective onboarding program for specialists. Emphasized on the timely execution and target achievement, nurturing a high-performance environment from the beginning.
- Content Renovation: Led the process of updating and rebranding existing content (Articulate, Session, Synthesia, etc) to meet the rapidly changing industry trends and organizational objectives. Goal was to curate a succinct, tailored training program for new partners.
- Asynchronous Learning Strategies: Developed new assessment materials and adapted learning methods to fit within asynchronous parameters of the onboarding process.
- Innovative Training Methodology: Devised state-of-the-art training methods utilizing AI capabilities to provide realistic environments for learners.
- Stakeholder Communication: Demonstrated solid stakeholder communication skills, routinely liaising with important sections of the organization such as Support, Product, Revenue, Vendor Managers.
- Expertise in Adult Education: Put to use knowledge in adult education theory (MEd) in shaping L&D practices and customized programs to meet learner needs, notably improving training Key Performance Indicators & metrics.
Social Care Specialist
Shopify
Whistler, BC
07.2020 - 05.2021
- Brand Engagement in Social Media: Monitored and participated in social media discussions and community forums, ensuring a positive and proactive representation of the Shopify brand. Regularly conferred with diverse stakeholders to stay informed of latest brand-related trends.
- Instructional Presentations: Led 'Introduction to Social Care' presentations for new advisors to enhance their understanding of organizational social engagement.
- Shadowing Sessions and Content Creation: Developed and facilitated shadowing sessions about social care for the entire organization. Generated engaging content for various social media platforms, developing skills to produce compelling learning resources in diverse formats.
- Team Communication: Served as the communication liaison for the team, fostering an environment of clear communication and collaboration.
Property Manager
Heyde & Sangster Corp.
Ottawa, ON
01.2018 - 01.2020
- Managed contractors, including handling of training and scheduling.
- Staged properties, including tasks like interior decorating, photography, and general staging.
- Maintained control and management of inventory.
- Communicated with guests through the Airbnb application.
Research Assistant
Children's Hospital of Eastern Ontario
Ottawa, ON
01.2015 - 01.2017
- Grant editing
- Recording data
- Secretary duties
Education
Master of Arts - Adult Education
The University of British Columbia
Vancouver, BC 03-2024
Bachelor of Science - Cognitive Neuroscience
Carleton University
Ottawa, ON12.2020
Diploma - Web Development
Lighthouse Labs
Ottawa, ON01.2020
High School Diploma -
Glebe Collegiate Institute
Ottawa, ON06.2015
Affiliations
Patrick McMullan
- Team Lead (L&D): patrick.mcmullan@shopify.com
Sam Robinson
- Operations Manager (L&D): sam.robinson@shopify.com
Juliana Dos Santos
- Program Manager (L&D): juliana.dossantos@shopify.com
Rach Hellreich
- Team Lead (FAM, SC): rachael.hellreich@shopify.com
Timeline
Learning & Development Specialist
Shopify
05.2021 - Current
Social Care Specialist
Shopify
07.2020 - 05.2021
Property Manager
Heyde & Sangster Corp.
01.2018 - 01.2020
Research Assistant
Children's Hospital of Eastern Ontario
01.2015 - 01.2017
Master of Arts - Adult Education
The University of British Columbia
Bachelor of Science - Cognitive Neuroscience
Carleton University
Diploma - Web Development
Lighthouse Labs
High School Diploma -
Glebe Collegiate Institute
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