JULIA DE SILVA
Newmarket
Summary
Recognized for strong interpersonal skills and the ability to maintain professionalism under pressure. Contributes positively to team performance while delivering a high standard of customer service. Seeking an opportunity to add value within a dynamic and team oriented environment.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work History
Front Desk Receptionist
DS Automotive
North York
08.2024 - 10.2025
- Managed front desk operations, greeting visitors and ensuring a positive first impression of the organization.
- Coordinated appointments and scheduled meetings, optimizing the use of resources and time for staff and clients.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Bank Teller
Toronto Dominion (TD) Bank
Maple
04.2023 - 08.2023
- Promoted banking products including accounts, credit cards, and savings tools.
- Assisted customers in setting up and closing accounts efficiently.
- Processed transactions, handled cash, and exchanged foreign currencies accurately.
- Issued money orders, drafts, and certified cheques as required.
- Maintained strict confidentiality of customer information.
Hostess
Chop Steakhouse and Bar
Vaughan
08.2021 - 01.2023
- Welcomed guests warmly upon arrival.
- Managed reservations and seating charts efficiently.
- Maintained waitlist and communicated accurate wait times.
- Addressed guest inquiries and concerns professionally.
Cashier/Sales Associate
Urban Planet
Vaughan
03.2019 - 12.2019
- Assisted shoppers in locating sizes, styles, and outfit options.
- Stocked shelves with merchandise when needed.
- Processed purchases, returns, exchanges, and gift cards efficiently.
- Trained new sales associates on store procedures and customer service best practices, contributing to team performance and cohesion.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
Education
Real Estate Program -
Humber College
North YorkMaple High School
Vaughan, ONSkills
- Customer service
- Team collaboration
- Problem solving
- Multitasking
- Administrative support
- Time management
- Adaptability
- Strong work ethic
- Communication skills
- Phone etiquette
Timeline
Front Desk Receptionist
DS Automotive
08.2024 - 10.2025
Bank Teller
Toronto Dominion (TD) Bank
04.2023 - 08.2023
Hostess
Chop Steakhouse and Bar
08.2021 - 01.2023
Cashier/Sales Associate
Urban Planet
03.2019 - 12.2019
Real Estate Program -
Humber College
Maple High School