Julia De La Cruz
Fresno
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Noon Duty Aide
Lemoore Elementary School District
09.2024 - 06.2025
- Supervised student interactions during lunch periods to ensure safety and compliance with school policies.
- Monitored playground activities, promoting positive social interactions among students and resolving conflicts effectively.
- Assisted in maintaining cleanliness and organization of outdoor areas, enhancing overall environment for students.
- Collaborated with educators to support children's needs, providing guidance and assistance during recreational activities.
Server/Bartender
Tachi Palace Hotel & Casino
08.2023 - 08.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Associate
Walmart
10.2020 - 03.2021
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Operated equipment such as scanners and scales correctly during checkout process.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Handled incoming calls from customers regarding orders or other inquiries.
- Researched information related to merchandise availability or pricing.
Assistant Manager
Wendy’s
02.2015 - 10.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
Skills
- Guest Engagement
- Safe Food Handling
- Point of Sale (POS) system operations
- Exceptional customer service
- Strong Work Ethic
- Positive and professional
- High-volume dining
- Patience and empathy
- Reliability and punctuality
- Stress tolerance
- Cash handling
Timeline
Noon Duty Aide
Lemoore Elementary School District
09.2024 - 06.2025
Server/Bartender
Tachi Palace Hotel & Casino
08.2023 - 08.2024
Associate
Walmart
10.2020 - 03.2021
Assistant Manager
Wendy’s
02.2015 - 10.2020