Julia Da Silva

• Sourcing & Merchandising: Partnered with thrift stores to source unique and desirable clothing items, ensuring a diverse and product selection.
• Creative Marketing: Developed engaging product listings by styling and photographing garments creatively, enhancing visual appeal to attract buyers.
• Customer Relationship Management: Fostered a loyal customer base through exceptional customer service and efficient shipping, resulting in positive reviews and increased sales.
• Inventory & Market Analysis: Maintained a well-organized inventory, researched market trends to stay ahead of fashion demands, and expanded business reach through cross-platform promotion.

Involved in sales, inventory, customer service and cashier functions at 2 different retail locations

• Sales & Customer Engagement: Proactively assisted customers in finding products, provided detailed product information, and offered tailored recommendations to enhance their shopping experience.
• Inventory Management: Maintained accurate inventory records, conducted regular stock counts, and ensured timely restocking of shelves. Implemented efficient inventory management practices, reducing discrepancies and optimizing product availability.
• Customer Service: Addressed customer inquiries and resolved issues promptly and professionally, contributing to a positive shopping environment. Handled returns and exchanges with a focus on customer retention and satisfaction.
• Cashier Functions: Managed cash register operations, processed transactions accurately, and balanced cash drawers. Demonstrated attention to detail and maintained a high level of accuracy in handling payments.

• Leadership & Team Management: Led and mentored groups of campers, fostering a positive and inclusive environment. Coordinated daily activities, ensuring smooth operations and high levels of camper engagement.
• Event Planning & Coordination: Organized and executed various camp events and activities, requiringplanning, creative thinking, and effective resource management. Adapted programs to suit diverse age groups and interests.
• Communication & Interpersonal Skills: Maintained clear and open communication with campers, parents, and fellow staff members.
• Problem-Solving & Decision-Making: Quickly and effectively resolved unexpected issues, demonstrating strong problem-solving abilities and adaptability in high-pressure situations.
• Safety & Risk Management: Enforced safety protocols and procedures, ensuring the well-being of all participants.
• Team Collaboration: Worked collaboratively with a team of peers to create a supportive and fun camp environment.