Julia Cilley
Redwood City
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Ability to move and mold into different roles to effectively improve service.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Server
Nola
Palo Alto
02.2024 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted in menu knowledge to enhance guest dining experiences.
- Coordinated with kitchen staff to ensure timely food delivery.
- Trained new servers on restaurant procedures and customer interaction skills.
- Trained new hosts on service standards and customer engagement techniques.
- Collaborated with management to identify training needs and solutions.
- Answered phone calls and handled reservations efficiently.
- Monitored dining area for cleanliness and addressed any issues promptly.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Managed and coordinated private events and banquets
- Processed payments from customers using a POS system.
Manager
Muscle Max
San Carlos
06.2020 - 02.2022
- Helped customers find and select products
- Kept work area clean, organized, and clutter free
- Operated cash register and POS system to handle returns exchanges and purchases for customers.
- Greeted and escorted customers to merchandise
- Cultivated relationships with new and existing customers
- Create a diet plans for clients and handled appointments for said clients
- Managed customer inquiries and resolved issues promptly and professionally.
- Monitored equipment functionality and reported maintenance needs to management.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Saint Francis High School
Mountain View, CASkills
- Customer service
- Menu knowledge
- POS system
- Event coordination
- Conflict resolution
- Reservation management
- Staff training
- Time management
References
References available upon request.
Timeline
Server
Nola
02.2024 - Current
Manager
Muscle Max
06.2020 - 02.2022
Saint Francis High School