Julia Cavalaris
Revelstoke,British Columbia
Summary
I am a quick learner who prioritizes work to accommodate deadlines. I am a valuable addition to the office personnel as I am focused on handling various office duties to improve workflow and productivity. I am detail-oriented and familiar with handling office operations.
Overview
7
7
years of professional experience
Work History
Zalas
Waitress/Bartender
07.2020 - Current
- Prepare beverages and fill food orders for customers
- Arrange and prepare tables for customers to provide guests with excellent experiences and foster repeat business.
- Keeping registers accurate through correct billing, payment processing and cash management practices.
- Working with POS system to place orders, manage bills and handle complimentary items.
- Increase sales significantly by upselling products to customers.
- Display enthusiasm and promote excellent service to customers, successfully increasing referrals and walk-in business.
ICBC Customer Service Agent
Revelstoke Credit Union
02.2022 - 03.2023
- Respond to member requests regarding insurance
- Complete transactions such as insurance renewals, insurance and cancellations
- Achieve Level One insurance license
- Adhere and be incredibly knowledgeable of ICBC practices regarding insurance, vehicle sales, cancellations etc
- Work closely with BEU to solve issues regarding ICBC and their policies
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines.
- Support workflow of daily administrative tasks to achieve targets and deadlines.
- Entered information into digital systems to maintain data quality and accuracy.
- Directed on average 10 calls per day based on type for more efficient customer support.
- Prepared meeting agendas, recorded minutes, and distributed documentation to attendees.
- Balance and input anywhere from 100-10,000 dollars worth of online payments
Front of House Supervisor
Revelation Lodge
11.2019 - 07.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manuals to use for reference purposes.
- Directed staff and managed labour costs keeping labour below 50%
- Tracked and prepared reports of sales
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Performed cash handling activities, including making change, and cashing out register drawers.
- Handled upwards of 20,000 dollars in total cash per day.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
Guest Service Representative
Joey
07.2017 - 05.2018
- Served customers in a friendly, efficient manner following the 4 steps of service.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Worked flexible hours; night, weekend, and holiday shifts.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Arranged reservations with sales department for weddings and special events.
Education
Bachelor of Arts - Sociology
McMaster
Hamilton, ON2017
Skills
- Mail handling
- Appointment Scheduling
- Clerical Support
- Invoice Processing
- Calendar Management
- Product Knowledge
- Customer Service
Languages
Spanish
Limited Working
Timeline
ICBC Customer Service Agent
Revelstoke Credit Union
02.2022 - 03.2023
Zalas
Waitress/Bartender
07.2020 - Current
Front of House Supervisor
Revelation Lodge
11.2019 - 07.2020
Guest Service Representative
Joey
07.2017 - 05.2018
Bachelor of Arts - Sociology
McMaster
Similar Profiles
Mariagiulia GastiniMariagiulia Gastini
Waitres, Childcare, Volunteer at Waitress And BartenderWaitres, Childcare, Volunteer at Waitress And Bartender
Serafine DietherSerafine Diether
Wiener Café Haus Gutmann at Waitress And BartenderWiener Café Haus Gutmann at Waitress And Bartender
JESSIE CURRYJESSIE CURRY
Belle Station Family Restaurant at Server/BartenderBelle Station Family Restaurant at Server/Bartender