Julia Briana Fjellbo
Clayton
Summary
Results-driven hospitality and retail professional with 7 years of experience enhancing guest satisfaction, increasing sales, and leading teams in dynamic environments. Skilled in building relationships, addressing challenges effectively, and fostering inviting spaces. Experienced in event management, dedicated to crafting memorable experiences for all guests.
Overview
7
7
years of professional experience
Work History
Server
Brunch Kitchen & Cocktails
Cave Creek
03.2025 - 05.2026
- Deliver attentive, high-quality service in a fast-paced brunch environment, managing multiple tables while maintaining a positive guest experience
- Built rapport with guests, enhancing satisfaction and encouraging repeat visits through thoughtful recommendations.
- Collaborated with kitchen and bar staff to ensure accurate and timely order execution for optimal guest experience.
- Maintain a clean, organized section while adapting quickly during peak service hours
- Trained new servers on restaurant procedures and best practices to ensure consistent service quality.
Assistant Manager, Guest Experience
lululemon
Scottsdale, Chandler, Tempe
06.2022 - 07.2024
- Led the guest experience on the floor, resolving escalations and ensuring a welcoming, inclusive environment
- Trained team members on customer engagement and brand standards to elevate service quality
- Supported hiring, onboarding, and development of team members to build a high-performing and diverse team
- Implemented visual merchandising strategies to improve in-store experience and drive sales
- Advanced through multiple roles over 7 years, showcasing leadership and adaptability in enhancing guest experience
Visual Merchandising Specialist
lululemon
Scottsdale
05.2019 - 05.2022
- Executed seasonal merchandising strategies that aligned with marketing initiatives, driving customer engagement and sales.
- Developed engaging visual displays to enhance product presentation and customer experience.
- Trained staff on visual merchandising standards and best practices, improving execution and maintaining presentation quality.
- Collaborated with team members to ensure brand consistency in merchandise displays, enhancing overall visual identity.
Education
Bachelor of Science - Recreation, Parks & Tourism Administration, Event Management & Hospitality
California Polytechnic State University
San Luis ObispoSkills
- Attentive Guest Experience
- POS Systems
- Hospitality
- Relationship Building
- Table service
- Attention to Detail
- Training and Development
- Team Collaboration
- Event Management
Timeline
Server
Brunch Kitchen & Cocktails
03.2025 - 05.2026
Assistant Manager, Guest Experience
lululemon
06.2022 - 07.2024
Visual Merchandising Specialist
lululemon
05.2019 - 05.2022
Bachelor of Science - Recreation, Parks & Tourism Administration, Event Management & Hospitality
California Polytechnic State University