Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia Bauer

Guelph,ON

Summary

Experienced Tim Horton's team member, bringing great performance working with others to meet common goals. I am a detail-oriented team player with strong organizational skills and a strong ability to handle multiple projects simultaneously with a high degree of accuracy. I am focused on customer satisfaction and workflow optimization and eager to bring knowledge to support business and customer needs. Skillful at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Member

Tim Hortons
10.2018 - Current
  • Gained recognition for delivering excellent customer service through active listening, good communication, and timely resolution of concerns.
  • Multitasking by providing support to other team members, serving customers, offering assistance, and encouraging teamwork.
  • Training new team members and providing guidance, support, effective and efficient skills to ensure a smooth transition into the work environment.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to team success by completing jobs quickly, efficiently and accurately.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Greeting customers with a smile while operating at the till and handling cash and payments.
  • Assisted with inventory counts and stocking of merchandise.

Education

High School Diploma -

GCVI
Guelph, ON
06.2021

Skills

  • Area and facility cleaning and organizing
  • Multitasking skills
  • Leadership skills
  • Handling cash and operating cash register
  • Customer service
  • Training and mentoring
  • Problem-solving skills
  • Food preparation
  • Team supervision
  • Time management skills
  • Promotions and Discounts Understanding
  • Merchandise Packaging

Certification

  • Smart Serve License

Timeline

Team Member

Tim Hortons
10.2018 - Current

High School Diploma -

GCVI

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Julia Bauer