Julia Augusto
Milton,Canada
Summary
Premium Accounts Representative delivering high-touch customer engagement for executive clientele. Provide elite customer service through strong telephone and communications skills while meeting business targets. Build and deepen client relationships through consistent, high-quality service delivery.
Overview
6
6
years of professional experience
Work History
Premium Accounts Representative
TG Appliance
10.2025 - Current
- Supported effortless client communication by answering inbound phone calls and emails from clients and internal departments.
- Monitored order status to keep scheduled order dates on track for clients.
- Arranged deliveries, installations, confirmation details, addresses, and other key information through client-preferred contact methods.
- Delivered friendly, upbeat, professional support to clients.
- Resolved client concerns through detailed investigation and timely follow-up to maintain satisfaction.
- Communicated brand identity and corporate position in client interactions.
- Provided details on company services, fees, and service availability.
- Updated system records with accurate transaction notes and kept sales representative informed of changes and updates.
- Completed callback outreach to confirm customer satisfaction.
- Used CRM platforms, including HubSpot and Salesforce, to manage client interactions.
- Communicated with customers about back-ordered items and helped identify solutions.
- Suggested process improvements during team meetings to improve departmental efficiency.
Visuals and Operations Assistant Store Manager
Tommy Hilfiger
08.2023 - 11.2026
- Streamlined operations, managed payroll processes, opening and closing procedures, and prepared weekly and monthly reports while conducting regular audits to ensure compliance with company policies and operational standards.
- Enhanced in-store visual displays to boost product visibility, driving marked gains in customer engagement and brand consistency.
- Designed and implemented merchandise placement plans to align with brand standards
- Facilitated cross-functional collaboration between sales and visual teams, ensuring cohesive execution of promotional campaigns.
- Assessed sales floor layouts using customer flow data, adapting displays for measurable improvements in traffic and conversion.
- Monitored inventory levels and coordinated restocking, preventing shortages and supporting uninterrupted sales operations.
- Provided ongoing coaching to team members, fostering professional growth and enhancing daily operational efficiency.
- Cultivated positive team culture by providing constructive feedback, strengthening morale, and encouraging professional growth.
- Conducted candidate interviews, evaluated qualifications, and provided hiring recommendations to align with structural needs and team dynamics; processed new hire paperwork and ensured seamless onboarding.
Customer service representative
TG Appliances
08.2024 - 01.2025
- Resolved customer inquiries efficiently, leading to substantial improvements in client satisfaction and repeat business.
- Maintained accurate records of client interactions, ensuring reliable follow-up and streamlined issue resolution.
- Partnered with sales and technical teams to address product issues, delivering noticeable results in cross-functional support.
- Demonstrated patience and empathy while assisting customers, fostering positive experiences and loyalty.
- Analyzed support ticket data to streamline common issue workflows, reducing case resolution time and driving steady progress.
- Provided clear product guidance and troubleshooting tips, empowering customers with actionable knowledge for ongoing satisfaction.
Administrative Assistant
Empire
09.2020 - 02.2023
- Facilitated creation of project timelines, task tracking, and progress updates to support project alignment and accountability
- Acted as the first point of contact for clients and visitors, providing professional and friendly service, and assisting clients with inquiries, document completion, and appointment scheduling.
- Oversaw daily office operations, managing scheduling, filing, and correspondence to ensure organizational efficiency
- Handled incoming calls and emails, directing inquiries to appropriate departments
- Evaluated internal processes to identify bottlenecks, implementing practical solutions that led to measurable improvements in team efficiency.
- Coordinated logistics for meetings and events, ensuring seamless execution that contributed to positive stakeholder experiences.
Lead Sales Associate
Tommy Hilfiger
09.2021 - 01.2023
- Supervised team of sales associates and visual merchandisers, providing training and performance feedback to enhance team effectiveness.
- Led team in delivering exceptional customer service experiences.
- Trained new associates in product knowledge and sales techniques.
- Conducted regular sales floor audits to maintain store standards.
- Resolved customer inquiries and complaints efficiently and professionally.
- Supervised a team of sales associates on daily tasks and operations.
- Resolved customer complaints promptly, ensuring adherence to company quality and service standards.
- Executed payment transactions to ensure smooth customer purchases. and returned receipts, cash, coin and cards to customers.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Led sales team in delivering outstanding customer service, driving sales performance and customer satisfaction.
Skills
- Customer Service
- Sales Techniques
- Team Leadership
- Communication
- Conflict Resolution
- Time Management
- Data Analysis
- Inventory Management
- Visual Merchandising
- Microsoft Office Suite
- Problem Solving
- Interpersonal Skills
Timeline
Premium Accounts Representative
TG Appliance
10.2025 - Current
Customer service representative
TG Appliances
08.2024 - 01.2025
Visuals and Operations Assistant Store Manager
Tommy Hilfiger
08.2023 - 11.2026
Lead Sales Associate
Tommy Hilfiger
09.2021 - 01.2023
Administrative Assistant
Empire
09.2020 - 02.2023