Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Julia Aqrawi

Hamilton,ON

Summary

Friendly and reliable high school student eager to begin a career in retail. Strong customer service skills developed through volunteering at community events and jobs, where I assisted with registration and helped guests and customers with questions. Able to work well in teams, communicate effectively, demonstrates strong skills in the POS systems, and stay organized in fast-paced environments. Eager to apply a strong work ethic, problem-solving skills, and positive attitude to contribute to a retail team and provide excellent service to customers.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Playground Attendant & Cashier

Jungle Hut
06.2024 - Current
  • Contributed towards a welcoming atmosphere by greeting visitors upon arrival at the playground facility.
  • Enhanced playground safety by conducting regular inspections and maintenance checks on equipment.
  • Managed customer returns and exchanges, handling refunds and following store policies.
  • Helped create a welcoming environment by greeting customers and assisting with questions at the register.
  • Monitored playground activities to maintain a safe and enjoyable experience for all visitors.
  • Provided first aid care when necessary, prioritizing child safety above all else.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Promoted additional services during checkout, improving overall sales and customer satisfaction.
  • Maintained a clean and organized checkout area, ensuring a pleasant customer experience.

Volunteer

Sts. Peter and Paul Catholic Church
09.2022 - 06.2023
  • Assisted with organizing church events, including community outreach programs and youth activities, ensuring a smooth and well-run operation.
  • Greeted and assisted members and guests, providing information about services, events, and church activities, ensuring a welcoming atmosphere.
  • Managed cash donations during services and events, accurately tracking funds and ensuring secure handling.
  • Coordinated schedules for volunteers and supervised teams to ensure all tasks were completed on time and to a high standard.
  • Mediated minor conflicts or concerns among church members, maintaining a positive and respectful environment.
  • Worked closely with other volunteers to plan and execute events, demonstrating excellent teamwork and collaboration skills.
  • Provided guidance to newcomers, answering questions and helping them feel at ease, similar to providing customer service in a retail setting.

Education

Bishop Ryan
1824 Rymal Rd E
06-2026

Skills

    Customer Service Skills, Communication Skills, Cash Handling, Inventory Management, Speed & Efficiency, Return/Exchange Handling, POS Systems, Flexibility, Reliability & Punctuality, Basic Math Skills

Languages

English
Full Professional
Arabic
Full Professional

Certification

CARDIOPULMONARY RESUSCITATION (CPR) CERTIFICATION

Hillpark Recreation

  • Certification Provider: Red Cross
  • Skills Gained: Expertise in CPR for adults, children, and infants; trained in the operation of AED devices; comprehensive first aid training.

Interests

I love to read a lot and do research online about business and retail I find it interesting to learn about things like customer service, marketing, and how stores grow and change I also love photography and posting my pictures on social media It helps me keep up with what’s trending and lets me practice my eye for design, which I think would be helpful for things like setting up displays in a store

Timeline

Playground Attendant & Cashier

Jungle Hut
06.2024 - Current

Volunteer

Sts. Peter and Paul Catholic Church
09.2022 - 06.2023

Bishop Ryan

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Julia Aqrawi