Julia Adegoke
Edmonton,Alberta
Summary
Attentive social service specialist with a background in providing professional observation, assessment, and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers and a caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
7
7
years of professional experience
Work History
Community Support Worker
Excel Society
12.2023 - Current
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Developed personalized care plans, addressing each client's unique needs and goals for improved quality of life.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
Customer Service Representative
Access Bank Head Office
07.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Volunteer
Charity, Community Development Service Group NYSC
06.2019 - 07.2020
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Assisted with special events and programs.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Teacher
Gracefield College
01.2017 - 03.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Education
Master of Arts - Adult Education
University of Alberta
Edmonton, AB04.2024
Bachelor of Arts - Adult Education
University of Ibadan
Nigeria04.2019
Skills
- Client Needs Assessments
- Drug Abuse Prevention
- Service Planning
- Community Outreach
- Social Integration
- Life Skills Training
- Recreational Activities
- Individualized Support
- Medication administration
- Effective communication
- Problem-solving abilities
- Microsoft office applications
Languages
English
Full Professional
Timeline
Community Support Worker
Excel Society
12.2023 - Current
Customer Service Representative
Access Bank Head Office
07.2021 - 07.2022
Volunteer
Charity, Community Development Service Group NYSC
06.2019 - 07.2020
Teacher
Gracefield College
01.2017 - 03.2018
Master of Arts - Adult Education
University of Alberta
Bachelor of Arts - Adult Education
University of Ibadan
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